I’ve never met anyone who enjoys making collection calls to patients. I spent some time as a collector and I can’t think of anything you could pay me to repeat the experience. If a way exists to avoid them wouldn’t most, if not all, office managers jump at the chance? But, collecting is one of those necessary evils that every medical office has to do - right? Not necessarily.
I was skeptical, almost incredulous, the first time I heard that medical offices could virtually eliminate collections. I really didn’t believe a solution existed that meant medical practices would never have to call a patient for a past due bill. And that’s true if we leave the word ‘never’ in the sentence. I don’t think it’s possible to completely eliminate having to call a past due patient now and then.
I have seen medical offices that have nearly eliminated collection calls though.
