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Patient Payments Blog

The Most Important Language In Your Financial Policy

Posted by Jim Turner

Aug 29, 2019 9:07:00 AM

Without being rude, a patient needs to be reminded that he or she will most likely owe your practice money. This needs to be clearly stated at the beginning of your relationship. With existing patients, at the beginning point of his or her next treatment.


Not only is this reminder the most important part of your financial policy; it is the most difficult to communicate in a non-confrontational way.

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Topics: Patient Payments, Patient Payment Policies, Financial Policy

How To Make Self-Pay, Sure-Pay

Posted by Jim Turner

May 23, 2019 8:13:00 AM






Rental Cars

Gym Memberships



And a host of other businesses have one very important thing in common. They get paid.


I realize there are exceptions. Sometimes these businesses don’t get paid for services rendered. But that’s the point, they are exceptions, not the norm, and they certainly don’t have a high percentage of their bills go unpaid.



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Topics: Credit Card On File, Patient Payments, Patient Payment Technology

Easy Graphic: How Card-On-File Works To Reduce A/R

Posted by Easy Pay

Mar 7, 2019 8:37:00 AM

This week we revisit another graphic that helps explain how something as simple as getting a payment card-on-file can reduce outstanding receivables. Getting paid at EOB or having a payment plan already set will save your practice the hassle and costs of chasing the patient for payment. 

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Topics: Credit Card On File, Patient Payments

Easy Graphic: Reduce Patient Balances To 30 Days And Under

Posted by Easy Pay

Feb 28, 2019 8:53:00 AM

We've posted this graphic in the past but thought it would be a good reminder of how getting a card-on-file simplifies the patient payment process. Follow the two sides down and compare your office to them to get a feel for what you could accomplish. 

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Topics: Credit Card On File, Patient Payments

The Most Powerful Patient Communication Tool You Probably Aren’t Using

Posted by Jim Turner

Oct 25, 2018 8:25:00 AM

 98% of text messages are read within 2 minutes of being received.

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Topics: Patient Payments, Patient Payment Technology, communication, Stress, estatements, Scheduling

[Quick Read] Patients Pay When They Are Happy With Your Business Office

Posted by Jim Turner

Mar 23, 2018 8:07:00 AM

Funny thing about people. When they are happy with your service, they don’t mind paying for it. When they are dissatisfied, they will delay or refuse payment by a much greater percentage. Check out the graph below.

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Topics: Patient Payments, Patient Payment Policies, Patient Collections Culture, Medical Office Administration, practice management, Patient Satisfaction, Pricing Transparency

Front Office Fails And How To Fix Them

Posted by Jim Turner

Nov 28, 2017 8:37:00 AM

Do your patients love the doctor but hate to deal with the front desk staff? Many practices make the mistake of putting the employee with the most seniority (or fewest back office skills) at the front desk, regardless of their people skills. Patient satisfaction and retention can be permanently damaged when the wrong person or people occupy your front desk.

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Topics: healthcare payments, patient retention, medical practice management, Patient Engagement, Patient Centered Practice, Patient Payments, New Healthcare Consumer, Patient Centered Care, Medical Office Administration, Front Desk Tips, Front Office

Simple Graphic: 5 Technologies That Speed Payment

Posted by Jim Turner

Oct 24, 2017 8:37:00 AM

Discover the 5 'E's of getting paid. Patient payment technologies are getting smarter and more patient friendly.It's worth your time to seek out the best solutions for your practice and start implementing them one at a time. Year-end is upon us and a perfect time to evaluate your previous results and look for ways to improve in the new year. Here's a graphic of five technologies that are proven to speed patient payments. If you are not using them, you may want to consider. 

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Topics: healthcare payments, Patient Payment Solutions, Patient Payments, Patient Payment Policies, Patient Payment Technology, practice management

A Simple Graphic for Point Of Service Payment Collection

Posted by Jim Turner

Sep 19, 2017 8:37:00 AM

Our friend James Riviezzo of Practice On Your Terms has a very simple time of service payment decision tree we’d like to share with you. We get a lot of questions about how much to collect and when to collect it. We’ve found the advice James shares about time of service payments is a solid rule of thumb for most practices.

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Topics: Patient Payment Solutions, Patient Payments, Patient Payment Policies

How You Can Set Limits for Payment Plans

Posted by Jim Turner

Aug 30, 2017 8:43:00 AM

You want to be patient friendly and profitable. Patients are incurring higher and higher out-of-pocket expenses. Balances are rising and aging. Solutions are elusive. But, payment plans are becoming a real option for practices that don’t want to demand up-front payment in full.

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Topics: healthcare payments, Patient Payment Solutions, Medical Billing Solutions, Patient Payments, Patient Payment Policies, Medical Office Administration, Medical Billing, Payments

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