Patient Payments Blog

I wrote about this in my last post but it bears repeating. Many of us (myself included) need a few reminders before we move forward. My recent experience with trying to pay a bill made me even more passionate about making payment simple for your patients. 

Topics: Patient Payment Technology, Payments, Patient Experience

So you’ve got an online payment portal. Now it’s time to sit back and watch the payments fly in. As soon as that URL went live I bet patients were on their phones, iPads, laptops, and desktops eager to pay their bills. And you are there with a cheeky grin on your face, the hero of the medical office.

 

Right?

Topics: Patient Payment Technology, Patient Experience

 

Netflix

Spotify

iCloud

Hotels

Rental Cars

Gym Memberships

 

 

And a host of other businesses have one very important thing in common. They get paid.

 

I realize there are exceptions. Sometimes these businesses don’t get paid for services rendered. But that’s the point, they are exceptions, not the norm, and they certainly don’t have a high percentage of their bills go unpaid.

 

Why?

Topics: Credit Card On File, Patient Payments, Patient Payment Technology

I’ve talked to hundreds, perhaps thousands of practice managers, billing managers, and finance executives in the thirteen years I’ve been in the healthcare payments industry. One of the questions I usually bring up is, ‘Who sets your payment plan policy?’

Topics: Patient Payment Technology, Payments, Payment Plans

Are you creating more work and added risk for your staff and the practices you serve? 

 

I’ve worked with billing and RCM companies who were unaware they could save many man-hours by streamlining the payments they accept from patients. I’ve also had many discussions over the years to find that both billing/RCM companies and practices engage in some very risky behavior when it comes to patient payments.

Topics: Patient Payment Technology, RCM Technology, third party billing

 98% of text messages are read within 2 minutes of being received.

Topics: Patient Payments, Patient Payment Technology, communication, Stress, estatements, Scheduling

I recently had a very interesting meeting with a physical therapy office. We were discussing payment plans. Specifically, when the practice could implement one.

Topics: Patient Payment Policies, Patient Payment Technology, Payments

Discover the 5 'E's of getting paid. Patient payment technologies are getting smarter and more patient friendly.It's worth your time to seek out the best solutions for your practice and start implementing them one at a time. Year-end is upon us and a perfect time to evaluate your previous results and look for ways to improve in the new year. Here's a graphic of five technologies that are proven to speed patient payments. If you are not using them, you may want to consider. 

Topics: healthcare payments, Patient Payment Solutions, Patient Payments, Patient Payment Policies, Patient Payment Technology, practice management

There it sits. Innocent, inconspicuous, quiet, and familiar. So familiar, in fact, that you probably haven't noticed how dangerous it's become. I don't mean dangerous in the sense that it's going to leap off the counter and attack. I mean dangerous in the way a 1963 Volkswagon Bug is dangerous compared to modern cars. It's nostalgia is so comfortable that one is tempted to keep it because it's so darn cute and reminiscent of a simpler time. Why would I want to upgrade something that works just fine and everyone knows how to drive?

Topics: medical practice management, Credit Card On File, Cybersecurity, Patient Payment Solutions, Patient Payments, Patient Payment Technology, practice management

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Medical Billers looking for a way to simplify patient payments while improving communications and cutting tasks for themselves and their practices now have a solution. 

Topics: Patient Balances, medical practice management, Patient Relations, Patient Engagement, Patient Collections, Medical Billing Solutions, Patient Payments, Patient Collections for Hospitals, Patient Payment Technology, Tactical Tuesday Video Series, Medical Office Administration, Medical Billing, Medical Billers