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Patient Payments Blog

1983 May Have Been A Good Year But Why Are You Making Your Patients Relive It?

Posted by Jim Turner

Oct 31, 2019 8:15:00 AM

There is nothing that screams 1983 louder than that credit card machine on your front counter. It’s a relic of a bygone era. A paperweight taking up room on your counter and making your office seem like Disco is still all the rage.

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Topics: Patient Payment Solutions, Patient Experience

Make Payment EASY For Your Patients

Posted by Jim Turner

Oct 10, 2019 8:45:00 AM

I wrote about this in my last post but it bears repeating. Many of us (myself included) need a few reminders before we move forward. My recent experience with trying to pay a bill made me even more passionate about making payment simple for your patients. 

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Topics: Patient Payment Technology, Payments, Patient Experience

You Need To Take Payments Online

Posted by Jim Turner

Sep 26, 2019 8:25:00 AM

The reasons your practice needs to begin taking online payments keep growing. More and more of your patients are accessing bill pay options online. Waiting to make online payments available to them will be seen as a failure to meet their expectations.

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Topics: Financial Policy, Patient Experience, Retail Healthcare

Payment Plans Save Lives

Posted by Jim Turner

Aug 8, 2019 8:27:00 AM

My title sounds far fetched, doesn’t it? It’s over-the-top and a bit ‘National Enquirer’.  A little ridiculous to think that a payment plan could save someone’s life. But it actually relates to a true story.

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Topics: Patient Satisfaction, Payment Plans, Patient Experience

Getting Your Patients To Use Online Payment Portals

Posted by Jim Turner

Jun 6, 2019 8:03:00 AM

So you’ve got an online payment portal. Now it’s time to sit back and watch the payments fly in. As soon as that URL went live I bet patients were on their phones, iPads, laptops, and desktops eager to pay their bills. And you are there with a cheeky grin on your face, the hero of the medical office.

 

Right?

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Topics: Patient Payment Technology, Patient Experience

Sometimes You Just Have To Laugh

Posted by Easy Pay

May 30, 2019 7:47:00 AM

Healthcare is often complex, frustrating, emotionally draining, and stressful. Sometimes it pays to take a step back and simply laugh at it.

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Topics: Payments, Patient Experience

Healthcare Consumerism: What is it and why should you care?

Posted by Jim Turner

Apr 25, 2019 8:41:00 AM

A lot is being written and discussed about Healthcare Consumerism. With the likes of Apple, Amazon, Walmart, Google, and others entering the healthcare market, the sparks of discussion are becoming a bonfire. And that spells difficulty for an industry that moves as deliberately as healthcare.

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Topics: New Healthcare Consumer, Patient Satisfaction, Patient Experience, Retail Healthcare

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