Patient Payments Blog

It's not often that a company has customers that think enough of them to write and submit an article to a leading healthcare business publication, but one of ours did. 

Topics: Patient Balances, Patient Collections Culture, Results

Funny thing about people. When they are happy with your service, they don’t mind paying for it. When they are dissatisfied, they will delay or refuse payment by a much greater percentage. Check out the graph below.

Topics: Patient Payments, Patient Payment Policies, Patient Collections Culture, Medical Office Administration, practice management, Patient Satisfaction, Pricing Transparency

This post is the ‘how to’ for last week’s post ‘One Call Collections For Past Due Balances’.

Topics: healthcare payments, medical practice management, Credit Card On File, Patient Collections, Patient Centered Practice, Patient Collections Culture, practice management, Front Desk Tips, Back Office Tips

 Collecting past due balances just got easier. The old way of collecting was an intense amount of work. It looked something like this.

Topics: healthcare payments, Patient Balances, Patient Collections, Medical Billing Solutions, Patient Payments, Patient Payment Policies, Patient Collections Culture, Past Due, Payments

What do I like about collecting past due accounts?

Nothing.

Really, I can’t think of anything I like about the process of collecting on past due accounts. What about you? Ok, there’s that glimmer of satisfaction when you finally win the phone tag and excuse battle and get a payment in, no matter how small. But that glimmer fades quickly when you look back at your ‘still to collect’ list.

Topics: medical practice management, Credit Card On File, Patient Collections, High Deductible Challenge, Patient Centered Practice, Patient Collections Culture, Medical Office Administration, Medical Billing, Free Offer

 

Topics: medical practice management, Patient Collections, Healthcare Reimbursements, Patient Collections Culture, practice management, Co-pay

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You probably don't have time to review and rewrite your financial policy. If you did, you may not see the need, or worse, might not believe it would make any difference. Is there a way to be friendly and persuasive? Are there words to express the seriousness of going past due while remaining upbeat about the services you provide? Would it really be worth the time and effort?

 

Topics: healthcare payments, Patient Balances, medical practice management, Patient Collections, Patient Centered Practice, Patient Payment Policies, Patient Collections Culture, practice management, communication

 

Topics: healthcare payments, Patient Balances, medical practice management, Patient Payment Solutions, Patient Collections, Medical Billing Solutions, Patient Payment Policies, Patient Collections Culture, Patient Collections for Hospitals, Medical Office Administration, practice management, Medical Billing, Medical Billers

 

Topics: Patient Balances, Patient Payments, Patient Collections Culture, Medical Office Administration, Medical Billing, Lost Revenue

 

 I’ve never met anyone who enjoys making collection calls to patients. I spent some time as a collector and I can’t think of anything you could pay me to repeat the experience. If a way exists to avoid them wouldn’t most, if not all, office managers jump at the chance? But, collecting is one of those necessary evils that every medical office has to do - right? Not necessarily.

I was skeptical, almost incredulous,  the first time I heard that medical offices could virtually eliminate collections. I really didn’t believe a solution existed that meant medical practices would never have to call a patient for a past due bill.  And that’s true if we leave the word ‘never’ in the sentence. I don’t think it’s possible to completely eliminate having to call a past due patient now and then.

I have seen medical offices that have nearly eliminated collection calls though.

Topics: Patient Balances, medical practice management, Patient Collections, Patient Payments, Patient Collections Culture, tac, practice management, Medical Billing