Patient Payments Blog

There may be some folks that love to collect past due balances; I just haven’t met any of them. So I’m gong to assume that most of us would rather prevent past due balances and forget having to collect them altogether.

Topics: Patient Balances, Patient Collections, Past Due Balances

Aside from the obvious reason of introducing our company and products to you and anyone who happens upon this blog, we have a passion for a wider message. We believe that healthcare professionals deserve to be let in on a great secret. It’s a secret that has massive benefits for the financial health of their practices, and by extension, themselves.

Topics: Patient Balances, Credit Card On File, Patient Payment Solutions, Patient Collections

The pressure on medical offices to collect money from the patient continues to build with the latest news from Trans Union. It seems that patient out-of-pocket costs have increased by double digits for yet another year.

Topics: patient retention, Patient Relations, Patient Collections

Our most popular graphics, in fact, our most popular posts are about scripting. Knowing what to say and when to say it is essential to collecting from patients. We published this graphic a couple of years ago and thought it was worth a revisit. 

Topics: Patient Balances, Patient Engagement, Patient Payment Solutions, Patient Collections, Patient Centered Care, Front Desk Tips, Front Office

 

Topics: Patient Collections, Medical Office Administration, Free Offer, Past Due, Back Office Tips

As a follow-up to last weeks video we have created a printable graphic with the five essential questions for securing on-time patient payments. We know how important it is to ask the right questions at the right time. Staff members often get stuck when discussing payment with patients. This graphic will give them a place to start and a way to ensure that payment will be made in a timely fashion. 

Topics: Patient Balances, Credit Card On File, Patient Engagement, Patient Payment Solutions, Patient Collections, Patient Centered Care, Front Desk Tips, Front Office

Topics: healthcare payments, Patient Balances, medical practice management, Patient Collections, Patient Centered Care, practice management, Front Desk Tips, Front Office, Payments

 

 

When we talk of risk, one of the first things that often comes to mind is skydiving. The reality is that there's a 0.3% rate of injury for every 1,000 jumps. That could mean anything from a minor scratch to a life threatening injury. The truth is that you are taking more risk on your daily commute. The average driver is more likely to be involved in a fatal car crash than the average sky diver is to get injured. In a similar way, practices think they are taking risks if they talk to their patients about money when, in fact, they are taking a larger risk by not talking to them. 

In the same survey I linked to last week (https://revcycleintelligence.com/news/36-of-providers-never-address-patient-financial-responsibility) is a little reported survey statistic. Only 23% of practices ALWAYS discuss payment with their patients. That means the remaining 77% sometimes or never discuss payment. That’s quite a risk.

Topics: Patient Balances, Credit Card On File, Patient Collections, Patient Centered Practice, Financial Policy

This post is the ‘how to’ for last week’s post ‘One Call Collections For Past Due Balances’.

Topics: healthcare payments, medical practice management, Credit Card On File, Patient Collections, Patient Centered Practice, Patient Collections Culture, practice management, Front Desk Tips, Back Office Tips

 Collecting past due balances just got easier. The old way of collecting was an intense amount of work. It looked something like this.

Topics: healthcare payments, Patient Balances, Patient Collections, Medical Billing Solutions, Patient Payments, Patient Payment Policies, Patient Collections Culture, Past Due, Payments