Patient Payments Blog

There may be some folks that love to collect past due balances; I just haven’t met any of them. So I’m gong to assume that most of us would rather prevent past due balances and forget having to collect them altogether.

Topics: Patient Balances, Patient Collections, Past Due Balances

Aside from the obvious reason of introducing our company and products to you and anyone who happens upon this blog, we have a passion for a wider message. We believe that healthcare professionals deserve to be let in on a great secret. It’s a secret that has massive benefits for the financial health of their practices, and by extension, themselves.

Topics: Patient Balances, Credit Card On File, Patient Payment Solutions, Patient Collections

Let's spin the clock back to 2015. We had just created our new website with our new blog. The post below was our first post. We've been singing the same song since Easy Pay was founded in 1996. It may all sound familiar but it still works - if you'll only try it! 

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What are your current medical billing solutions? Do you have any? What you do have are unpaid patient balances that you don’t want to carry over into the next year. The solution: strengthening your billing solutions now to avoid a 20% decrease in payments next year.

That’s right. We said it. You could be running the risk of a 20% salary decrease in 2015 if you don’t become more proactive about collecting from patients. Here are some ways you can improve your billing strategies and see a 20% raise instead.

Topics: Patient Balances, Credit Card On File

Our most popular graphics, in fact, our most popular posts are about scripting. Knowing what to say and when to say it is essential to collecting from patients. We published this graphic a couple of years ago and thought it was worth a revisit. 

Topics: Patient Balances, Patient Engagement, Patient Payment Solutions, Patient Collections, Patient Centered Care, Front Desk Tips, Front Office

It's not often that a company has customers that think enough of them to write and submit an article to a leading healthcare business publication, but one of ours did. 

Topics: Patient Balances, Patient Collections Culture, Results

A new study hot-off-the-press makes the same conclusion I’ve seen studies make for the last ten years. The percentages are a little higher but the trend continues. Patients don’t like phone calls concerning their balances. They prefer anything BUT a phone call. Consider this key finding from the study:

Topics: Patient Balances, Patient Centered Care, practice management, Patient Satisfaction

Past due patients are hard to reach. Once you do you must make the best of the call. If you have a card-on-file system, you have the power to take control of the collections process in a patient friendly way. We have developed simple questions (scripts) to help you maximize every contact with past due patients. Download the PDF by clicking on the graphic. The link will take you to the download page. 

 

Topics: healthcare payments, Patient Balances, Credit Card On File, accounts receivable, Payments, Back Office Tips, Scripts, Financial Policy

As a follow-up to last weeks video we have created a printable graphic with the five essential questions for securing on-time patient payments. We know how important it is to ask the right questions at the right time. Staff members often get stuck when discussing payment with patients. This graphic will give them a place to start and a way to ensure that payment will be made in a timely fashion. 

Topics: Patient Balances, Credit Card On File, Patient Engagement, Patient Payment Solutions, Patient Collections, Patient Centered Care, Front Desk Tips, Front Office

Topics: healthcare payments, Patient Balances, medical practice management, Patient Collections, Patient Centered Care, practice management, Front Desk Tips, Front Office, Payments

 

 

When we talk of risk, one of the first things that often comes to mind is skydiving. The reality is that there's a 0.3% rate of injury for every 1,000 jumps. That could mean anything from a minor scratch to a life threatening injury. The truth is that you are taking more risk on your daily commute. The average driver is more likely to be involved in a fatal car crash than the average sky diver is to get injured. In a similar way, practices think they are taking risks if they talk to their patients about money when, in fact, they are taking a larger risk by not talking to them. 

In the same survey I linked to last week (https://revcycleintelligence.com/news/36-of-providers-never-address-patient-financial-responsibility) is a little reported survey statistic. Only 23% of practices ALWAYS discuss payment with their patients. That means the remaining 77% sometimes or never discuss payment. That’s quite a risk.

Topics: Patient Balances, Credit Card On File, Patient Collections, Patient Centered Practice, Financial Policy