Patient Payments Blog

In the past two years I’ve personally employed the services of architects, structural engineers, attorneys, auto mechanics, accountants, and other highly trained professionals. All of whom have skills and training that enabled me to do things I cannot do. NONE of these professionals had any problem asking me to pay them. In fact, I didn’t get to enjoy the outcome of their work UNTIL I had paid them.

Topics: medical practice management, practice management, Payments

Practices often struggle to keep cashflow even and bank account balances topped off. The business side of healthcare provides constant challenges to cashflow. Claim denials, increasing patient A/R, increasing costs for supplies, labor, and leases all add to the cash crunch.

 

 

Topics: medical practice management, practice management, Front Office, Cashflow

Ever wonder what other practices are doing better? Doesn’t it seem that some practices are just easier to run than yours? That maybe they’ve found some secrets you haven’t discovered? How can you find out if there’s something out there that would make your practice better?

Topics: medical practice management, Medical Office Administration, practice management, Front Desk Tips, communication, Refreshing, growth, Stress, change, Ideas

Research from The Advisory Board Company has shown patients aren't likely to pay medical bills greater than 5 percent of their household income. (https://www.advisory.com/daily-briefing/2016/02/26/even-with-aca-some-hospitals-face-bad-debt)

Topics: medical practice management, Patient Engagement, High Deductible Challenge

Do you know your patient’s deductibles and how much they’ve paid toward them before you treat them? If not, you may be missing the most important key to determining if they will pay your bill.

Topics: medical practice management, High Deductible Challenge, Patient Payment Policies, Medical Office Administration, Financial Policy, Deductibles

As a part of our ongoing support to practices we often provide forms, policies, graphics and other helpful items. Our desire is to help you create a patient friendly payment environment. 

Topics: medical practice management, Patient Payment Solutions, Patient Centered Practice, Patient Payment Policies, practice management, Back Office Tips

When I was a young man in college I had an adviser give me a great piece of advice. I was struggling with my budget at the time. Trying to pay for college, apartment, car, and food was getting to be a stretch. We talked for awhile about things I could do but the only thing I now remember from the conversation was this, “There are only two ways to balance your budget. Increase Revenue or Decrease Spending.” 

 

Topics: medical practice management, Healthcare Trends, practice management, Back Office Tips, Decisions

Do your patients love the doctor but hate to deal with the front desk staff? Many practices make the mistake of putting the employee with the most seniority (or fewest back office skills) at the front desk, regardless of their people skills. Patient satisfaction and retention can be permanently damaged when the wrong person or people occupy your front desk.

Topics: healthcare payments, patient retention, medical practice management, Patient Engagement, Patient Centered Practice, Patient Payments, New Healthcare Consumer, Patient Centered Care, Medical Office Administration, Front Desk Tips, Front Office

Have you every wondered what kind of company is Easy Pay? There are several little known but interesting 'fun facts' about our company you might enjoy knowing. 

For starters,

Topics: healthcare payments, medical practice management, Medical Office Administration, practice management, Thank You, Benefits, Features, Little Know Facts

Last week’s post addressed our fears of taking action. In four steps, we shared how to identify and explore the fear, the need to know the benefits of overcoming the fear, and the need to plan your next moves. Once you’ve got a firm grasp on why you are afraid to tackle a certain issue (what and who may be causing the fear) and what the benefits and consequences will be when you tackle it, you are ready to start making a plan.

Topics: medical practice management, Medical Office Administration, practice management, office communication, Fear