Patient Payments Blog

If you could gain an extra hour in your week or day in your month; what would it be worth to you? I’ve often heard the old saying, ‘Once time has been lost, it cannot be regained’. That’s tragic.

Topics: Medical Office Administration, practice management, Personal Time, Stress

I just returned from a conference of experts and consultants to healthcare practices. People who spend their careers helping practices get better at helping patients and maximizing the benefits of doing so. I couldn’t help but be impressed by the depth of knowledge they have and their willingness to share it. It started me wondering.

 

Topics: Medical Office Administration, practice management, change, Ideas

Someone once said something like this, ‘The only thing you can count on never to change is that everything is going to change.’ I think that’s true especially in a medical practice. There’s a constant tug of war in nearly every area. 

Topics: Medical Office Administration, practice management, change

I know a few people in the practice audit business but none of them encouraged me to write this post, nor am I referring any of them to you. I’m writing this post because I follow healthcare news.

 

 

Topics: Healthcare Consulting, Medical Office Administration, practice management, Ideas

Payment plans are becoming a necessity in many healthcare practices. The treatments your patients need are simply too expensive, and their deductibles are too high for them to pay a large balance.

 

In order to collect the full amount of billed services while preventing past due A/R from climbing, payment plans are a good option. To make payment plans successful you’ll have to do a little planning yourself. Below are some simple steps that can help you develop an effective policy. 

Topics: Medical Office Administration, practice management, Payments, Financial Policy

Ever wonder what other practices are doing better? Doesn’t it seem that some practices are just easier to run than yours? That maybe they’ve found some secrets you haven’t discovered? How can you find out if there’s something out there that would make your practice better?

Topics: medical practice management, Medical Office Administration, practice management, Front Desk Tips, communication, Refreshing, growth, Stress, change, Ideas

Funny thing about ‘get it done’ kinda people. They often don’t trust others to get things done. Or, in their opinion, not as well or as fast as those things should be done.

Topics: Medical Office Administration, practice management, Stress, change, Ideas, Decisions

We live in a world of apps and auto bill pay. Want a coffee? Order and pay for it on your app, walk in and it’s waiting for you with no further interaction. Not good at remembering to pay your water bill? Don’t like paper bills and writing checks? Set up an auto-pay and forget it. What about mortgage, car, insurance, cable, Netflix, or a thousand other things? A vast percentage of Americans chose to make all these payments automatically.

Topics: Medical Office Administration, practice management, Medical Billing, invoicing, Payments, Financial Policy, estatements

Do you know your patient’s deductibles and how much they’ve paid toward them before you treat them? If not, you may be missing the most important key to determining if they will pay your bill.

Topics: medical practice management, High Deductible Challenge, Patient Payment Policies, Medical Office Administration, Financial Policy, Deductibles

Funny thing about people. When they are happy with your service, they don’t mind paying for it. When they are dissatisfied, they will delay or refuse payment by a much greater percentage. Check out the graph below.

Topics: Patient Payments, Patient Payment Policies, Patient Collections Culture, Medical Office Administration, practice management, Patient Satisfaction, Pricing Transparency