Patient Payments Blog

Have you ever noticed how much personal, painful change a superhero must undergo in order to protect someone else’s everyday normality?  They change so everything can stay the same for others. That’s what makes them heroes. Normal folks typically resist change. Heroes embrace it.

Have you seen the recent stories about Chick-Fil-A? Not the ones that bash them for their stands on hot button issues. But the ones that report they are America’s favorite fast food restaurant? And the ones that talk about how they train their employees? 

I read a lot of advice. I hear even more advice from colleagues, friends, and family. Much of it ends up in the waste bin that I’m sure exists somewhere in the back of my mind. Heaven forbid that anyone go there and start rummaging around! Some of the advice stays in the front of my mind though. Somehow it sticks.

The advice that tends to stick, and work for me, comes from people I admire. And I usually admire people who are pursuing excellence with some success. I think, or at least believe, they have discovered some principles that make their lives, jobs, relationships easier or more effective; so I pay attention.