Patient Payments Blog

Have you seen the recent stories about Chick-Fil-A? Not the ones that bash them for their stands on hot button issues. But the ones that report they are America’s favorite fast food restaurant? And the ones that talk about how they train their employees? 

Topics: patient retention, Patient Centered Care, Ideas, improvement

I just returned from a conference of experts and consultants to healthcare practices. People who spend their careers helping practices get better at helping patients and maximizing the benefits of doing so. I couldn’t help but be impressed by the depth of knowledge they have and their willingness to share it. It started me wondering.

 

Topics: Medical Office Administration, practice management, change, Ideas

Deductibles have reset and patients will be paying your bills out of pocket for the next few months. Do you have a good way to ensure they’ll pay on time?

Topics: accounts receivable, change, Ideas, Financial Policy

I know a few people in the practice audit business but none of them encouraged me to write this post, nor am I referring any of them to you. I’m writing this post because I follow healthcare news.

 

 

Topics: Healthcare Consulting, Medical Office Administration, practice management, Ideas

Ever wonder what other practices are doing better? Doesn’t it seem that some practices are just easier to run than yours? That maybe they’ve found some secrets you haven’t discovered? How can you find out if there’s something out there that would make your practice better?

Topics: medical practice management, Medical Office Administration, practice management, Front Desk Tips, communication, Refreshing, growth, Stress, change, Ideas

No healthcare practice is an island. Every medical office must have a network of partnerships, business relationships, vendors, and other integrations in order to be successful. Medicine is simply too complex to try to go it alone.

 

Topics: practice management, Ideas, Features, estatements

Funny thing about ‘get it done’ kinda people. They often don’t trust others to get things done. Or, in their opinion, not as well or as fast as those things should be done.

Topics: Medical Office Administration, practice management, Stress, change, Ideas, Decisions

 Any practice that receives income, adheres to a budget, has employees, purchases supplies, carries insurance coverage, and generally does all the things a business does to stay viable - will at many times be forced to make difficult business decisions.

 

When these times come, doctors often find themselves unprepared. They trained to be great doctors, not necessarily great businessmen. They often struggle with making good business calls, especially if they perceive the change will negatively affect their patients. That’s where you, as a trusted administrator/advisor/employee come in.

Topics: practice management, Stress, change, Ideas, Decisions

For some of your patients it’s their health, that’s why they are your patients. But for up to 75% of your patients it’s MONEY.

Topics: Patient Centered Care, practice management, communication, accounts receivable, Stress, Ideas

Learning is a never-ending exercise, especially in a medical practice. Things are always changing and demanding we update our knowledge. Learning requires that we be willing to gather more information and put it to use. Learning is as necessary as showing up for work. But willingness to learn is not exactly what I mean when I say someone is ‘teachable’.

Topics: Medical Office Administration, office communication, Ideas, Decisions