Patient Payments Blog

Past due patients are hard to reach. Once you do you must make the best of the call. If you have a card-on-file system, you have the power to take control of the collections process in a patient friendly way. We have developed simple questions (scripts) to help you maximize every contact with past due patients. Download the PDF by clicking on the graphic. The link will take you to the download page. 

 

Topics: healthcare payments, Patient Balances, Credit Card On File, accounts receivable, Payments, Back Office Tips, Scripts, Financial Policy

Do your patients love the doctor but hate to deal with the front desk staff? Many practices make the mistake of putting the employee with the most seniority (or fewest back office skills) at the front desk, regardless of their people skills. Patient satisfaction and retention can be permanently damaged when the wrong person or people occupy your front desk.

Topics: healthcare payments, patient retention, medical practice management, Patient Engagement, Patient Centered Practice, Patient Payments, New Healthcare Consumer, Patient Centered Care, Medical Office Administration, Front Desk Tips, Front Office

Have you every wondered what kind of company is Easy Pay? There are several little known but interesting 'fun facts' about our company you might enjoy knowing. 

For starters,

Topics: healthcare payments, medical practice management, Medical Office Administration, practice management, Thank You, Benefits, Features, Little Know Facts

Michigan nurses, nonprofit team up to clear $1 million medical debt for 500 families

Topics: healthcare payments, Patient Cost Estimation Tools, Patient Eligibility, Medical Office Administration, charity policy

Discover the 5 'E's of getting paid. Patient payment technologies are getting smarter and more patient friendly.It's worth your time to seek out the best solutions for your practice and start implementing them one at a time. Year-end is upon us and a perfect time to evaluate your previous results and look for ways to improve in the new year. Here's a graphic of five technologies that are proven to speed patient payments. If you are not using them, you may want to consider. 

Topics: healthcare payments, Patient Payment Solutions, Patient Payments, Patient Payment Policies, Patient Payment Technology, practice management

Topics: healthcare payments, Patient Balances, medical practice management, Patient Collections, Patient Centered Care, practice management, Front Desk Tips, Front Office, Payments

You want to be patient friendly and profitable. Patients are incurring higher and higher out-of-pocket expenses. Balances are rising and aging. Solutions are elusive. But, payment plans are becoming a real option for practices that don’t want to demand up-front payment in full.

Topics: healthcare payments, Patient Payment Solutions, Medical Billing Solutions, Patient Payments, Patient Payment Policies, Medical Office Administration, Medical Billing, Payments

This post is the ‘how to’ for last week’s post ‘One Call Collections For Past Due Balances’.

Topics: healthcare payments, medical practice management, Credit Card On File, Patient Collections, Patient Centered Practice, Patient Collections Culture, practice management, Front Desk Tips, Back Office Tips

 Collecting past due balances just got easier. The old way of collecting was an intense amount of work. It looked something like this.

Topics: healthcare payments, Patient Balances, Patient Collections, Medical Billing Solutions, Patient Payments, Patient Payment Policies, Patient Collections Culture, Past Due, Payments

I found myself in an unexpected dilemma recently. I've been doing this so long that I've forgotten how complex payment issues in healthcare have become. It used to be simple. As long as an office collected the co-payment they could expect the insurance to pay between 80 and 100 percent of the balance owing. The practice didn't have to pay much attention to the patient balances because they were small to non-existent. Not so any longer. 

Topics: healthcare payments, medical practice management, Patient Payment Solutions, Patient Payments, Patient Payment Policies, practice management, Co-pay