Patient Payments Blog

Aside from the obvious reason of introducing our company and products to you and anyone who happens upon this blog, we have a passion for a wider message. We believe that healthcare professionals deserve to be let in on a great secret. It’s a secret that has massive benefits for the financial health of their practices, and by extension, themselves.

Topics: Patient Balances, Credit Card On File, Patient Payment Solutions, Patient Collections

Let's spin the clock back to 2015. We had just created our new website with our new blog. The post below was our first post. We've been singing the same song since Easy Pay was founded in 1996. It may all sound familiar but it still works - if you'll only try it! 

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What are your current medical billing solutions? Do you have any? What you do have are unpaid patient balances that you don’t want to carry over into the next year. The solution: strengthening your billing solutions now to avoid a 20% decrease in payments next year.

That’s right. We said it. You could be running the risk of a 20% salary decrease in 2015 if you don’t become more proactive about collecting from patients. Here are some ways you can improve your billing strategies and see a 20% raise instead.

Topics: Patient Balances, Credit Card On File

 

Netflix

Spotify

iCloud

Hotels

Rental Cars

Gym Memberships

 

 

And a host of other businesses have one very important thing in common. They get paid.

 

I realize there are exceptions. Sometimes these businesses don’t get paid for services rendered. But that’s the point, they are exceptions, not the norm, and they certainly don’t have a high percentage of their bills go unpaid.

 

Why?

Topics: Credit Card On File, Patient Payments, Patient Payment Technology

This week we revisit another graphic that helps explain how something as simple as getting a payment card-on-file can reduce outstanding receivables. Getting paid at EOB or having a payment plan already set will save your practice the hassle and costs of chasing the patient for payment. 

Topics: Credit Card On File, Patient Payments

We've posted this graphic in the past but thought it would be a good reminder of how getting a card-on-file simplifies the patient payment process. Follow the two sides down and compare your office to them to get a feel for what you could accomplish. 

Topics: Credit Card On File, Patient Payments

Card-on-file and automated recurring payment plans require practices to obtain credit card information for later use. That causes some doctors pause.

Topics: Credit Card On File, Healthcare Data Security

Past due patients are hard to reach. Once you do you must make the best of the call. If you have a card-on-file system, you have the power to take control of the collections process in a patient friendly way. We have developed simple questions (scripts) to help you maximize every contact with past due patients. Download the PDF by clicking on the graphic. The link will take you to the download page. 

 

Topics: healthcare payments, Patient Balances, Credit Card On File, accounts receivable, Payments, Back Office Tips, Scripts, Financial Policy

We had the privilege of being interviewed by Gordon Brewer of The Practice of Therapy. Gordon is a consultant to Psychotherapy and Counselling practices. He helps practices conduct their businesses in a profitable way and specializes in helping clinicians move into private practice. 

Topics: Credit Card On File, Back Office Tips, Financial Policy

So, what's the big deal about card-on-file? What magic happens if you start asking patients to give you a credit or debit card to place on file? We've created a simple graphic to show you. 

Topics: medical practice management, Credit Card On File, Patient Centered Practice, Healthcare Reimbursements, New Healthcare Consumer, Medical Office Administration, Medical Billing

As a follow-up to last weeks video we have created a printable graphic with the five essential questions for securing on-time patient payments. We know how important it is to ask the right questions at the right time. Staff members often get stuck when discussing payment with patients. This graphic will give them a place to start and a way to ensure that payment will be made in a timely fashion. 

Topics: Patient Balances, Credit Card On File, Patient Engagement, Patient Payment Solutions, Patient Collections, Patient Centered Care, Front Desk Tips, Front Office