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Patient Payments Blog

The Most Powerful Patient Communication Tool You Probably Aren’t Using

Posted by Jim Turner

Oct 25, 2018 8:25:00 AM

 98% of text messages are read within 2 minutes of being received.

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Topics: Patient Payments, Patient Payment Technology, communication, Stress, estatements, Scheduling

Walk Next Door To Learn More

Posted by Jim Turner

Sep 5, 2018 8:33:00 AM

Ever wonder what other practices are doing better? Doesn’t it seem that some practices are just easier to run than yours? That maybe they’ve found some secrets you haven’t discovered? How can you find out if there’s something out there that would make your practice better?

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Topics: medical practice management, Medical Office Administration, practice management, Front Desk Tips, communication, Refreshing, growth, Stress, change, Ideas

The Power Of A Question Rightly Asked.

Posted by Jim Turner

Jul 26, 2018 9:28:00 AM

Questions rightly asked are powerful. They can help another person know they are welcomed. That their opinions are valued. That their experiences are valid.

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Topics: practice management, communication, office communication, Decisions

What Causes Your Patients The Most Stress? And The First Step To Relieving It.

Posted by Jim Turner

Mar 15, 2018 8:37:00 AM

For some of your patients it’s their health, that’s why they are your patients. But for up to 75% of your patients it’s MONEY.

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Topics: Patient Centered Care, practice management, communication, accounts receivable, Stress, Ideas

Patients Are Still Surprised By Your Bill: A Few Hints to Take the Surprise Out

Posted by Jim Turner

Sep 7, 2017 8:37:00 AM


I read a lot of studies about payments, patient habits, practice management, and other related topics. No matter what the study or content of the article, one glaring fact keeps drawing my attention.

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Topics: medical practice management, Patient Centered Practice, practice management, Front Desk Tips, communication, Refreshing, Front Office, Scripts, Financial Policy

Warning - Your Patients Can't Read Your Policy

Posted by Jim Turner

Apr 18, 2017 8:37:00 AM

I did a quick statistical study using 20 different financial policies from a variety of healthcare practices. They included primary care, podiatry, hospital, radiology, sleep center, colorectal specialists, and others - a wide sample. What I found was shocking. 

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Topics: healthcare payments, medical practice management, Patient Payment Policies, practice management, communication

For You - A Free Financial Policy Template

Posted by Jim Turner

Apr 11, 2017 8:33:00 AM

You probably don't have time to review and rewrite your financial policy. If you did, you may not see the need, or worse, might not believe it would make any difference. Is there a way to be friendly and persuasive? Are there words to express the seriousness of going past due while remaining upbeat about the services you provide? Would it really be worth the time and effort?


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Topics: healthcare payments, Patient Balances, medical practice management, Patient Collections, Patient Centered Practice, Patient Payment Policies, Patient Collections Culture, practice management, communication

[Guest Post] Attracting More of the Patients and Services You Really Want

Posted by Lonnie Hirsch

Apr 4, 2017 8:37:00 AM

Easy Pay: From time to time we meet exceptional people doing great things for healthcare practices and love to share what we find. Today's post is from a 30 year healthcare marketing pro. Enjoy!

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Topics: medical practice management, Practice Marketing, practice management, communication, profit, growth, advertising

Don’t Panic - You’ve Handled the Chaos of Change Before! 3 Ways to Do It Again!

Posted by Jim Turner

Nov 15, 2016 8:27:00 AM


So the election just blew up any chance for continuity in the way government looks at and regulates healthcare - what’s new with that? How many changes, mandates, regulations, and dubious upgrades have you endured the past few years? Is there any industry other than perhaps, nuclear power, that is subject to more pressures, more incoming fire, than healthcare?

Now another administration is perched on the brink of grabbing the spinning ship’s wheel of healthcare and jerking it once again in an unknown direction. The temptation is to throw up our hands or throw in the towel. Waving the white flag might be an appealing option faced with more upheaval. Don’t be so hasty! Think of all the things you’ve already conquered. Think of how many times the outside forces had you pinned down and weary from the merciless onslaught of new demands and changes.

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Topics: Healthcare Trends, Medical Office Administration, practice management, communication, Refreshing, office communication

It’s Election Day: So Let’s Talk About Something Else - 5 Steps to Improve Personal Communication.

Posted by Jim Turner

Nov 8, 2016 8:17:00 AM


I’m convinced that communication is the most neglected necessity in the workplace. It’s the most taken-for-granted essential of human interaction. Done well, it creates productive, low stress, emotionally enjoyable relationships. Done poorly, it creates, avoidance, animosity, and sometimes hostility, to name just a few negative outcomes.

Think about it. We have two major party candidates asking us to trust them with the leadership of our country. How would you grade their ability to communicate their virtues and platforms? Have they been forthright? Have they been clear? Have they been mistake-free? Have they thought through the issues and their answers? Have they insulted each other, or the public, or our intelligence? Do they say one thing in public and another in private? Do you trust them?

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Topics: medical practice management, practice management, communication, office communication

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