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Patient Payments Blog

Taking The Fear Out Of Change

Posted by Jim Turner

Sep 10, 2020 7:45:00 AM

When I published the opener to this subject of change I had no idea about Laura, hurricane Laura that is. She was a category four hurricane making  landfall on August 27th. Just fourteen days after my first post about change. 


As I watched the newscasts I thought about all the change that would come to people’s lives. I wondered if they were prepared. 


I’m writing this follow-up from my office that is about forty miles to the east of one major Oregon fire and forty miles west of what may become the largest fire ever recorded in Oregon. Two fires on either side of me. The skies over me are an eerie amber. A dystopian shade of grey-red. Ash covers my car outside, I’m listening to the news and watching the evacuation orders. Change may soon come to my door. 

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Topics: change

Whom Do You Admire? Learn From Them.

Posted by Jim Turner

Jul 25, 2019 8:23:00 AM

I read a lot of advice. I hear even more advice from colleagues, friends, and family. Much of it ends up in the waste bin that I’m sure exists somewhere in the back of my mind. Heaven forbid that anyone go there and start rummaging around! Some of the advice stays in the front of my mind though. Somehow it sticks.


The advice that tends to stick, and work for me, comes from people I admire. And I usually admire people who are pursuing excellence with some success. I think, or at least believe, they have discovered some principles that make their lives, jobs, relationships easier or more effective; so I pay attention.

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Topics: change, improvement

Take It From An Expert...

Posted by Jim Turner

Mar 28, 2019 8:33:00 AM

I just returned from a conference of experts and consultants to healthcare practices. People who spend their careers helping practices get better at helping patients and maximizing the benefits of doing so. I couldn’t help but be impressed by the depth of knowledge they have and their willingness to share it. It started me wondering.


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Topics: Medical Office Administration, practice management, change, Ideas

Handling Change In The Office

Posted by Jim Turner

Mar 14, 2019 8:37:00 AM

Someone once said something like this, ‘The only thing you can count on never to change is that everything is going to change.’ I think that’s true especially in a medical practice. There’s a constant tug of war in nearly every area. 

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Topics: Medical Office Administration, practice management, change

2019 Deductible Season Is Here

Posted by Jim Turner

Jan 10, 2019 8:57:00 AM

Deductibles have reset and patients will be paying your bills out of pocket for the next few months. Do you have a good way to ensure they’ll pay on time?

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Topics: accounts receivable, change, Ideas, Financial Policy

Walk Next Door To Learn More

Posted by Jim Turner

Sep 5, 2018 8:33:00 AM

Ever wonder what other practices are doing better? Doesn’t it seem that some practices are just easier to run than yours? That maybe they’ve found some secrets you haven’t discovered? How can you find out if there’s something out there that would make your practice better?

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Topics: medical practice management, Medical Office Administration, practice management, Front Desk Tips, communication, Refreshing, growth, Stress, change, Ideas

Why Are You Making All Those Decisions?

Posted by Jim Turner

Jul 12, 2018 8:52:00 AM

Funny thing about ‘get it done’ kinda people. They often don’t trust others to get things done. Or, in their opinion, not as well or as fast as those things should be done.

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Topics: Medical Office Administration, practice management, Stress, change, Ideas, Decisions

Helping Your Doctor Make Hard Business Decisions

Posted by Jim Turner

Jun 28, 2018 9:01:00 AM

 Any practice that receives income, adheres to a budget, has employees, purchases supplies, carries insurance coverage, and generally does all the things a business does to stay viable - will at many times be forced to make difficult business decisions.


When these times come, doctors often find themselves unprepared. They trained to be great doctors, not necessarily great businessmen. They often struggle with making good business calls, especially if they perceive the change will negatively affect their patients. That’s where you, as a trusted administrator/advisor/employee come in.

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Topics: practice management, Stress, change, Ideas, Decisions

Why Many Doctors Ignore Business Issues And How To Approach Them With Change

Posted by Jim Turner

Oct 11, 2017 8:43:00 AM

“If it ain’t broke, don’t fix it” could be the by-word for many doctors when it comes to the business side of medicine. In my thirteen years in the industry, I’ve had a lot of conversations with doctors, administrators, and other industry professionals. When asked about the business side of the practice, I keep hearing that doctors are either uninterested or unskilled. It’s a wide consensus that doctors often ignore the business side as long as the bills are paid and they have a decent salary (whatever their definition of decent is).

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Topics: medical practice management, practice management, Back Office Tips, change, Scripts

How To Take Control When You Have a High Responsibility, Low Authority Job

Posted by Jim Turner

Aug 15, 2017 8:27:00 AM

Many jobs in healthcare, especially administrative jobs, require huge workloads, expertise, and the ability to make quick decisions. You probably have what it takes, do you get to use it?

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Topics: medical practice management, Medical Office Administration, practice management, Stress, change

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