Our most popular graphics, in fact, our most popular posts are about scripting. Knowing what to say and when to say it is essential to collecting from patients. We published this graphic a couple of years ago and thought it was worth a revisit.
Pay special attention to the wording of the questions. They are non-threatening. When you couple these questions with great explanations about the way your office handles payments, patients will generally respond favorably. As with all methods, having the tools to secure the arrangement after asking the questions is necessary. We invite you to contact us for help if you decide that these questions will work for your practice. If we don't have the tools you need, we probably know someone who does.