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Patient Payments Blog

Handling Patient Objections: An Easy Graphic

Posted by Jim Turner

Mar 1, 2017 8:23:00 AM


Patients are experts at creating excuses about why they cannot pay their bills when you ask them to. If your staff is prepared to handle those excuses or 'objections' then your practice will become much more successful at getting paid.

We've created a simple graphic that gives you some answers for patients who offer an excuse for non-payment. These questions are geared specifically for practices that use the powerful card-on-file tool to ensure that they will be paid. Prepare your staff with these and you will see an increase in on-time patient payments! 


Handling Patient Objections (1).png


Don't forget that Payment Plans are a powerful way to get paid when balances are too high for patients to pay in one payment. Using card-on-file and automated payment plans will get you paid on time, reduce your aged A/R, improve your cash flow, and help eliminate costly collection efforts for your practice. 


Topics: Patient Balances, Credit Card On File, Patient Payments, Patient Payment Policies, practice management

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