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Patient Payments Blog

Getting Paid For Your Tele-Health Visits

Posted by Jim Turner

Apr 16, 2020 8:15:00 AM

Untitled design-27Telemedicine has been on the radar for awhile now. Its benefits and downsides have been hotly debated. Coding has been an issue. Efficacy and loss of personal touch has been a great concern. But, all of these aside, its time may now have come. 

Telemedicine is looking more and more like a great response to an ever-growing concern. With that response come questions about the practicality of telemedicine, especially about how to get paid for it. 

With the COVID-19 crises upon us you may be assessing the necessity of doing tele-visits with your patients. With that assessment, you may be asking how you will receive payment. Here are a few suggestions on how to ensure payment for tele-health calls.


  • Require a payment card be placed on file when setting the appointment. After the appointment, simply access the card-on-file and process the payment.
  • For larger balances or in the case where patients are suffering financially, set up a payment plan. Having an automated system to create and process payment plan transactions is key to collecting on time. 
  • Check to see if your visits fall under the new guidelines for telemedicine billing: https://www.cms.gov/newsroom/fact-sheets/medicare-telemedicine-health-care-provider-fact-sheet

For the first two bullet points above, you'll need a system that can securely place payment card information on file. One like the Easy Pay system. Both card-on-file and automated payment plans are 'set it and forget it' options. Once you have a card-on-file, you can use it to process a tele-health payment or set up a payment plan that runs automatically.

For the third, you'll need to confer with your coding guru for your speciality. See if the guidelines apply and then use the correct codes to get paid by the payors. Once adjudicated and paid by the insurance company, they patient balance can easily be collected using the card-on-file. 

If you are now performing telemedicine visits or are considering, contact us to learn how we can help. 


Topics: Healthcare Trends, Payments, Telemedicine

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