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Patient Payments Blog

This Was Our Very First Blog Post - Still True Today

Posted by Easy Pay

Jul 11, 2019 8:12:00 AM

Medical-Billing-Solutions-RaiseLet's spin the clock back to 2015. We had just created our new website with our new blog. The post below was our first post. We've been singing the same song since Easy Pay was founded in 1996. It may all sound familiar but it still works - if you'll only try it! 

What are your current medical billing solutions? Do you have any? What you do have are unpaid patient balances that you don’t want to carry over into the next year. The solution: strengthening your billing solutions now to avoid a 20% decrease in payments next year.

That’s right. We said it. You could be running the risk of a 20% salary decrease in 2015 if you don’t become more proactive about collecting from patients. Here are some ways you can improve your billing strategies and see a 20% raise instead.

1. Have the conversation.

The payment conversation, that is. It’s an uncomfortable conversation that nobody wants to talk about, but you have to if you want to get paid. Bring that conversation to the front of the office visit, before the patient even comes in for their appointment if possible. Doing so involves some training with your front office staff. But once everyone is on the same page, the transition will run smoothly.

2. Discuss payment options.

Once the hard part is out of the way, and your front office staff is trained and ready to implement your medical billing solutions, it’s time to educate the patient. 2015 brings new health plans and with it, new deductibles. There will be a large number of patients who are unsure of their financial responsibilities with these new plans, so it is your job to help guide them through these uncertainties. Discuss what payment options are available to them. Collect their copay upfront. Then arrange for other payment methods once their insurance claim comes back letting you know what exactly they owe.

3. Ditch your old billing solutions.

It’s a new year, so we say, “out with the old and in with the new”. You’ve been at the same tricks for how long now? And how have those been working out for you? Time for an upgrade. Sending out patient statement after patient statement is costing you time and money and it’s not bringing in revenue. It’s time to give it up. Look for new solutions to bring you into the new year. Card on file is a sure-fire way to get you paid, and it’s a little more 21st Century than sending out paper statements. Credit card on file allows convenience for you and your patients. And the software used to implement it is easy to use and efficient. Goodbye paper statements, hello patient payments! 

Is your practice ready for a 20% salary increase in 2015? Assuming your answer is yes, it’s time to get on board with these billing solutions now so that you can start seeing their benefits. It looks like 2015 is going to be a good year!


Click on the book to learn more about how a credit card on file can benefit your practice.

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Topics: Patient Balances, Credit Card On File

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