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Patient Payments Blog

Many Blessings To You!

Posted by Easy Pay

Nov 28, 2019 10:00:00 AM

 

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Topics: Thank You

Heroes Change To Protect Everybody’s Sameness

Posted by Jim Turner

Nov 14, 2019 8:30:00 AM

Have you ever noticed how much personal, painful change a superhero must undergo in order to protect someone else’s everyday normality?  They change so everything can stay the same for others. That’s what makes them heroes. Normal folks typically resist change. Heroes embrace it.

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Topics: practice management, growth, improvement

1983 May Have Been A Good Year But Why Are You Making Your Patients Relive It?

Posted by Jim Turner

Oct 31, 2019 8:15:00 AM

There is nothing that screams 1983 louder than that credit card machine on your front counter. It’s a relic of a bygone era. A paperweight taking up room on your counter and making your office seem like Disco is still all the rage.

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Topics: Patient Payment Solutions, Patient Experience

Make Payment EASY For Your Patients

Posted by Jim Turner

Oct 10, 2019 8:45:00 AM

I wrote about this in my last post but it bears repeating. Many of us (myself included) need a few reminders before we move forward. My recent experience with trying to pay a bill made me even more passionate about making payment simple for your patients. 

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Topics: Patient Payment Technology, Payments, Patient Experience

You Need To Take Payments Online

Posted by Jim Turner

Sep 26, 2019 8:25:00 AM

The reasons your practice needs to begin taking online payments keep growing. More and more of your patients are accessing bill pay options online. Waiting to make online payments available to them will be seen as a failure to meet their expectations.

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Topics: Financial Policy, Patient Experience, Retail Healthcare

Would You Rather Prevent Or Collect Past Due Balances?

Posted by Jim Turner

Sep 19, 2019 8:30:00 AM

There may be some folks that love to collect past due balances; I just haven’t met any of them. So I’m gong to assume that most of us would rather prevent past due balances and forget having to collect them altogether.

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Topics: Patient Balances, Patient Collections, Past Due Balances

[Infographic] Increased Need For a Healthcare Data Security Strategy

Posted by Easy Pay

Sep 12, 2019 8:33:00 AM

 

We first published this back in 2015 and since, the problem has only grown. Here are the latest statistics:


There was at least one health data breach a day and 503 health data breaches overall in 2018 according to analysis released this week.

The number of breached patient records tripled in 2018, to the tune of some 15 million patient records, according to research released this week.

Those numbers - 5,579,438 records in 2017 to 15,085,302 records in 2018 – come despite only a modest uptick in health data breaches, from 477 in 2017 to 503 in 2018.

https://digitalguardian.com/blog/breached-healthcare-records-tripled-2018


This is what we said in 2015 and it seems we were a bit too accurate!!  - Data breaches of giant retailers Target and Home Depot now seem to have been a foreshadowing of what healthcare could expect. After major breaches suffered by insurance giant Anthem, it seemed that the issue of healthcare data security was thrust into the spotlight. This has left healthcare providers with no choice: become more vigilant against security threats, or risk both clinical and financial disasters.

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Topics: Cybersecurity, Healthcare Data Security

The Most Important Language In Your Financial Policy

Posted by Jim Turner

Aug 29, 2019 9:07:00 AM

Without being rude, a patient needs to be reminded that he or she will most likely owe your practice money. This needs to be clearly stated at the beginning of your relationship. With existing patients, at the beginning point of his or her next treatment.

 

Not only is this reminder the most important part of your financial policy; it is the most difficult to communicate in a non-confrontational way.

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Topics: Patient Payments, Patient Payment Policies, Financial Policy

How Important Is Personal Time To You?

Posted by Jim Turner

Aug 15, 2019 8:26:00 AM

If you could gain an extra hour in your week or day in your month; what would it be worth to you? I’ve often heard the old saying, ‘Once time has been lost, it cannot be regained’. That’s tragic.

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Topics: Medical Office Administration, practice management, Personal Time, Stress

Payment Plans Save Lives

Posted by Jim Turner

Aug 8, 2019 8:27:00 AM

My title sounds far fetched, doesn’t it? It’s over-the-top and a bit ‘National Enquirer’.  A little ridiculous to think that a payment plan could save someone’s life. But it actually relates to a true story.

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Topics: Patient Satisfaction, Payment Plans, Patient Experience

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