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Patient Payments Blog

Script for Setting Appointments and Securing Payments

Posted by Jim Turner

Jul 19, 2018 8:27:00 AM

What is the best time for securing payment for treatment? It’s when you set the appointment.

If you are serious about your patients paying you after treatment, securing appointments with a card-on-file is the single best way to get it done.

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Topics: Scripts, Payments, Scheduling

Free PDF DownLoad: Card-on-file Collections Scripts

Posted by Jim Turner

Feb 22, 2018 8:37:00 AM

Past due patients are hard to reach. Once you do you must make the best of the call. If you have a card-on-file system, you have the power to take control of the collections process in a patient friendly way. We have developed simple questions (scripts) to help you maximize every contact with past due patients. Download the PDF by clicking on the graphic. The link will take you to the download page. 

 

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Topics: Financial Policy, Scripts, Back Office Tips, accounts receivable, Payments, healthcare payments, Patient Balances, Credit Card On File

Why Many Doctors Ignore Business Issues And How To Approach Them With Change

Posted by Jim Turner

Oct 11, 2017 8:43:00 AM

“If it ain’t broke, don’t fix it” could be the by-word for many doctors when it comes to the business side of medicine. In my thirteen years in the industry, I’ve had a lot of conversations with doctors, administrators, and other industry professionals. When asked about the business side of the practice, I keep hearing that doctors are either uninterested or unskilled. It’s a wide consensus that doctors often ignore the business side as long as the bills are paid and they have a decent salary (whatever their definition of decent is).

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Topics: change, medical practice management, practice management, Back Office Tips, Scripts

Patients Are Still Surprised By Your Bill: A Few Hints to Take the Surprise Out

Posted by Jim Turner

Sep 7, 2017 8:37:00 AM

 

I read a lot of studies about payments, patient habits, practice management, and other related topics. No matter what the study or content of the article, one glaring fact keeps drawing my attention.

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Topics: Front Desk Tips, Front Office, Refreshing, Patient Centered Practice, medical practice management, practice management, Scripts, Financial Policy, communication

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