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Patient Payments Blog

FREE Graphic: New Study: Same Story For Patient Preferences

Posted by Jim Turner

Dec 6, 2018 8:37:00 AM

A new study hot-off-the-press makes the same conclusion I’ve seen studies make for the last ten years. The percentages are a little higher but the trend continues. Patients don’t like phone calls concerning their balances. They prefer anything BUT a phone call. Consider this key finding from the study:

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Topics: Patient Satisfaction, practice management, Patient Centered Care, Patient Balances

What Can You Accomplish By Year’s End? Simplify To Succeed.

Posted by Jim Turner

Nov 30, 2018 8:27:00 AM

Are you feeling it yet? The annual drop in productivity and rise in stress? All the things you had on your list to accomplish this year are now compressed into the last month because you were just too busy with the day to day to get to them. On top of that you are battling with your staff’s lack of motivation due to the holidays. You feel the pressure to get some things checked off your list but just don’t see how you will manage to pull it off.

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Topics: Stress, practice management, year end

Protect Your Practice With Third Party Professional Audits

Posted by Jim Turner

Nov 15, 2018 8:39:00 AM

I know a few people in the practice audit business but none of them encouraged me to write this post, nor am I referring any of them to you. I’m writing this post because I follow healthcare news.

 

 

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Topics: Ideas, practice management, Medical Office Administration, Healthcare Consulting

How To Set A Payment Plan Policy

Posted by Jim Turner

Sep 20, 2018 8:27:00 AM

Payment plans are becoming a necessity in many healthcare practices. The treatments your patients need are simply too expensive, and their deductibles are too high for them to pay a large balance.

 

In order to collect the full amount of billed services while preventing past due A/R from climbing, payment plans are a good option. To make payment plans successful you’ll have to do a little planning yourself. Below are some simple steps that can help you develop an effective policy. 

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Topics: Payments, Financial Policy, practice management, Medical Office Administration

Walk Next Door To Learn More

Posted by Jim Turner

Sep 5, 2018 8:33:00 AM

Ever wonder what other practices are doing better? Doesn’t it seem that some practices are just easier to run than yours? That maybe they’ve found some secrets you haven’t discovered? How can you find out if there’s something out there that would make your practice better?

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Topics: medical practice management, Medical Office Administration, practice management, Front Desk Tips, Refreshing, communication, growth, Stress, change, Ideas

Partnerships To Benefit Your Practice

Posted by Easy Pay

Aug 2, 2018 8:03:00 AM

No healthcare practice is an island. Every medical office must have a network of partnerships, business relationships, vendors, and other integrations in order to be successful. Medicine is simply too complex to try to go it alone.

 

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Topics: estatements, Features, Ideas, practice management

The Power Of A Question Rightly Asked.

Posted by Jim Turner

Jul 26, 2018 9:28:00 AM

Questions rightly asked are powerful. They can help another person know they are welcomed. That their opinions are valued. That their experiences are valid.

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Topics: practice management, Decisions, office communication, communication

Why Are You Making All Those Decisions?

Posted by Jim Turner

Jul 12, 2018 8:52:00 AM

Funny thing about ‘get it done’ kinda people. They often don’t trust others to get things done. Or, in their opinion, not as well or as fast as those things should be done.

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Topics: practice management, Medical Office Administration, Decisions, Ideas, Stress, change

Helping Your Doctor Make Hard Business Decisions

Posted by Jim Turner

Jun 28, 2018 9:01:00 AM

 Any practice that receives income, adheres to a budget, has employees, purchases supplies, carries insurance coverage, and generally does all the things a business does to stay viable - will at many times be forced to make difficult business decisions.

 

When these times come, doctors often find themselves unprepared. They trained to be great doctors, not necessarily great businessmen. They often struggle with making good business calls, especially if they perceive the change will negatively affect their patients. That’s where you, as a trusted administrator/advisor/employee come in.

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Topics: Decisions, Ideas, change, Stress, practice management

Patients Expect More: Upgrade To Stay On Top

Posted by Jim Turner

Jun 7, 2018 8:47:00 AM

We live in a world of apps and auto bill pay. Want a coffee? Order and pay for it on your app, walk in and it’s waiting for you with no further interaction. Not good at remembering to pay your water bill? Don’t like paper bills and writing checks? Set up an auto-pay and forget it. What about mortgage, car, insurance, cable, Netflix, or a thousand other things? A vast percentage of Americans chose to make all these payments automatically.

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Topics: Financial Policy, Payments, invoicing, practice management, Medical Office Administration, Medical Billing, estatements

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