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Patient Payments Blog

Asking To Be Paid Shouldn’t Be Painful

Posted by Jim Turner

Apr 18, 2019 8:47:00 AM

In the past two years I’ve personally employed the services of architects, structural engineers, attorneys, auto mechanics, accountants, and other highly trained professionals. All of whom have skills and training that enabled me to do things I cannot do. NONE of these professionals had any problem asking me to pay them. In fact, I didn’t get to enjoy the outcome of their work UNTIL I had paid them.

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Topics: medical practice management, practice management, Payments

What You Are Up Against

Posted by Jim Turner

Apr 4, 2019 8:27:00 AM

As if your job was not hard enough, there are organizations, writers, and public service companies out there that are constantly telling patients not to pay their bills. They might argue that they are only trying to help patients pay the correct amount. But human nature tells me that when people read articles that give them a way to delay or get out of paying something they don’t want to pay - they will take it.

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Topics: Patient Billing Compliance, Past Due, Payments, Financial Policy

InfoGraphic: When Should You Offer The Payment Plan?

Posted by Jim Turner

Oct 4, 2018 8:17:00 AM

I recently had a very interesting meeting with a physical therapy office. We were discussing payment plans. Specifically, when the practice could implement one.

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Topics: Patient Payment Policies, Patient Payment Technology, Payments

How To Set A Payment Plan Policy

Posted by Jim Turner

Sep 20, 2018 8:27:00 AM

Payment plans are becoming a necessity in many healthcare practices. The treatments your patients need are simply too expensive, and their deductibles are too high for them to pay a large balance.

 

In order to collect the full amount of billed services while preventing past due A/R from climbing, payment plans are a good option. To make payment plans successful you’ll have to do a little planning yourself. Below are some simple steps that can help you develop an effective policy. 

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Topics: Medical Office Administration, practice management, Payments, Financial Policy

Script for Setting Appointments and Securing Payments

Posted by Jim Turner

Jul 19, 2018 8:27:00 AM

What is the best time for securing payment for treatment? It’s when you set the appointment.

If you are serious about your patients paying you after treatment, securing appointments with a card-on-file is the single best way to get it done.

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Topics: Payments, Scripts, Scheduling

Patients Expect More: Upgrade To Stay On Top

Posted by Jim Turner

Jun 7, 2018 8:47:00 AM

We live in a world of apps and auto bill pay. Want a coffee? Order and pay for it on your app, walk in and it’s waiting for you with no further interaction. Not good at remembering to pay your water bill? Don’t like paper bills and writing checks? Set up an auto-pay and forget it. What about mortgage, car, insurance, cable, Netflix, or a thousand other things? A vast percentage of Americans chose to make all these payments automatically.

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Topics: Medical Office Administration, practice management, Medical Billing, invoicing, Payments, Financial Policy, estatements

Why Doctors Making Loans Is A Bad Idea

Posted by Jim Turner

Mar 9, 2018 8:47:00 AM

I’m seeing more and more encouragement, no, insistence that doctors are going to have to get into the loan business. I’ve read two articles in the past two weeks that specifically target the need for doctors to finance patient payments. Many others allude to the need. Some of them are as simple as creating payment plans all the way to actually financing the care with a loan contract. One product site I ran across says straight up – ‘Hospitals are now Banks, too.’

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Topics: HDHP, Past Due, Payments, Financial Policy, Loans

Invitation To A Fireside Chat: A/R Reduction And Payment Success

Posted by Jim Turner

Mar 1, 2018 8:47:00 AM

Join us at HIMSS18 for a fireside chat! Dave Crooks, president of Easy Pay Solutions, will be speaking at BOOTH # 3610 in conjunction with our partner Aprima! 

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Topics: Medical Office Administration, practice management, Medical Billers, HDHP, Past Due, Payments, Financial Policy, Benefits

Free PDF DownLoad: Card-on-file Collections Scripts

Posted by Jim Turner

Feb 22, 2018 8:37:00 AM

Past due patients are hard to reach. Once you do you must make the best of the call. If you have a card-on-file system, you have the power to take control of the collections process in a patient friendly way. We have developed simple questions (scripts) to help you maximize every contact with past due patients. Download the PDF by clicking on the graphic. The link will take you to the download page. 

 

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Topics: healthcare payments, Patient Balances, Credit Card On File, accounts receivable, Payments, Back Office Tips, Scripts, Financial Policy

Have Millennial Patients? Learn How They Pay Their Bills To Maximize Payment Success.

Posted by Jim Turner

Feb 9, 2018 8:17:00 AM

 According to a Trans Union study reported on by Becker’s Healthcare, which you can find here, the generation fondly referred to as the millennials are the slowest paying generation now paying its own bills. There are other generations not included in the study, but they are either old enough to be under Medicare or young enough to have their parents paying their bills.

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Topics: Payments, Financial Policy, Little Know Facts

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