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Patient Payments Blog

InfoGraphic: When Should You Offer The Payment Plan?

Posted by Jim Turner

Oct 4, 2018 8:17:00 AM

I recently had a very interesting meeting with a physical therapy office. We were discussing payment plans. Specifically, when the practice could implement one.

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Topics: Payments, Patient Payment Technology, Patient Payment Policies

How To Set A Payment Plan Policy

Posted by Jim Turner

Sep 20, 2018 8:27:00 AM

Payment plans are becoming a necessity in many healthcare practices. The treatments your patients need are simply too expensive, and their deductibles are too high for them to pay a large balance.

 

In order to collect the full amount of billed services while preventing past due A/R from climbing, payment plans are a good option. To make payment plans successful you’ll have to do a little planning yourself. Below are some simple steps that can help you develop an effective policy. 

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Topics: Payments, Financial Policy, practice management, Medical Office Administration

Script for Setting Appointments and Securing Payments

Posted by Jim Turner

Jul 19, 2018 8:27:00 AM

What is the best time for securing payment for treatment? It’s when you set the appointment.

If you are serious about your patients paying you after treatment, securing appointments with a card-on-file is the single best way to get it done.

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Topics: Scripts, Payments, Scheduling

Patients Expect More: Upgrade To Stay On Top

Posted by Jim Turner

Jun 7, 2018 8:47:00 AM

We live in a world of apps and auto bill pay. Want a coffee? Order and pay for it on your app, walk in and it’s waiting for you with no further interaction. Not good at remembering to pay your water bill? Don’t like paper bills and writing checks? Set up an auto-pay and forget it. What about mortgage, car, insurance, cable, Netflix, or a thousand other things? A vast percentage of Americans chose to make all these payments automatically.

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Topics: Financial Policy, Payments, invoicing, practice management, Medical Office Administration, Medical Billing, estatements

Why Doctors Making Loans Is A Bad Idea

Posted by Jim Turner

Mar 9, 2018 8:47:00 AM

I’m seeing more and more encouragement, no, insistence that doctors are going to have to get into the loan business. I’ve read two articles in the past two weeks that specifically target the need for doctors to finance patient payments. Many others allude to the need. Some of them are as simple as creating payment plans all the way to actually financing the care with a loan contract. One product site I ran across says straight up – ‘Hospitals are now Banks, too.’

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Topics: Financial Policy, Payments, Past Due, HDHP, Loans

Invitation To A Fireside Chat: A/R Reduction And Payment Success

Posted by Jim Turner

Mar 1, 2018 8:47:00 AM

Join us at HIMSS18 for a fireside chat! Dave Crooks, president of Easy Pay Solutions, will be speaking at BOOTH # 3610 in conjunction with our partner Aprima! 

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Topics: Benefits, Financial Policy, Payments, Past Due, HDHP, practice management, Medical Office Administration, Medical Billers

Free PDF DownLoad: Card-on-file Collections Scripts

Posted by Jim Turner

Feb 22, 2018 8:37:00 AM

Past due patients are hard to reach. Once you do you must make the best of the call. If you have a card-on-file system, you have the power to take control of the collections process in a patient friendly way. We have developed simple questions (scripts) to help you maximize every contact with past due patients. Download the PDF by clicking on the graphic. The link will take you to the download page. 

 

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Topics: Financial Policy, Scripts, Back Office Tips, accounts receivable, Payments, healthcare payments, Patient Balances, Credit Card On File

Have Millennial Patients? Learn How They Pay Their Bills To Maximize Payment Success.

Posted by Jim Turner

Feb 9, 2018 8:17:00 AM

 According to a Trans Union study reported on by Becker’s Healthcare, which you can find here, the generation fondly referred to as the millennials are the slowest paying generation now paying its own bills. There are other generations not included in the study, but they are either old enough to be under Medicare or young enough to have their parents paying their bills.

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Topics: Little Know Facts, Financial Policy, Payments

Best Practices: How To Use Last Week’s Financial Intake Form  

Posted by Jim Turner

Jan 11, 2018 8:37:00 AM

We had a great response to last week’s posting of the free financial intake form. This week let’s explore the best ways to use it.

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Topics: Front Office, Front Desk Tips, Financial Policy, Payments

A Short Video On Patient Payment Discussions

Posted by Jim Turner

Sep 26, 2017 8:23:00 AM

Ever asked yourself, "What if I knew exactly what to say when talking to a patient about payment? Here's a short video to get you started. Look for more in weeks to come. Enjoy!

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Topics: Patient Balances, Patient Centered Care, Patient Collections, Front Desk Tips, Front Office, medical practice management, practice management, Payments, healthcare payments

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