Patient Payments Blog

My title sounds far fetched, doesn’t it? It’s over-the-top and a bit ‘National Enquirer’.  A little ridiculous to think that a payment plan could save someone’s life. But it actually relates to a true story.

Topics: Patient Satisfaction, Payment Plans, Patient Experience

A lot is being written and discussed about Healthcare Consumerism. With the likes of Apple, Amazon, Walmart, Google, and others entering the healthcare market, the sparks of discussion are becoming a bonfire. And that spells difficulty for an industry that moves as deliberately as healthcare.

Topics: New Healthcare Consumer, Patient Satisfaction, Patient Experience, Retail Healthcare

A new study hot-off-the-press makes the same conclusion I’ve seen studies make for the last ten years. The percentages are a little higher but the trend continues. Patients don’t like phone calls concerning their balances. They prefer anything BUT a phone call. Consider this key finding from the study:

Topics: Patient Balances, Patient Centered Care, practice management, Patient Satisfaction

 Worry is growing about the staggering costs of healthcare and unexpected medical bills. I read a study, column, or white paper on the topic at least once a month. The statistics just keep climbing.

Topics: Patient Engagement, Patient Centered Practice, Patient Centered Care, Patient Satisfaction, Missed appointments, Fear

Funny thing about people. When they are happy with your service, they don’t mind paying for it. When they are dissatisfied, they will delay or refuse payment by a much greater percentage. Check out the graph below.

Topics: Patient Payments, Patient Payment Policies, Patient Collections Culture, Medical Office Administration, practice management, Patient Satisfaction, Pricing Transparency

Simple is just better. Getting paid in an HDHP world has become complex and difficult. Patients don't understand their bills or figure you won't do anything serious for three months so they put you on the back burner. Your A/R is climbing, your cash flow is slowing, and your bad debts are increasing. Here's a simple two step process to get it under control.

Topics: healthcare payments, Patient Payment Solutions, High Deductible Challenge, Patient Payments, practice management, Patient Satisfaction, HDHP

Easy Pay has been posting blogs for nearly two years and we were curious to know what posts most interested you. We did a little research into what you like best based on your visits and responses. The top four posts are listed below with brief introductions. Click on any title to read the whole post. 

 

 

 

5 Front Office Staff Best Practices For Physicians

 

“How many times have you walked into a doctor's office and immediately been turned off? In a physician's office, the patient's first impression starts with the front desk. And most of the time, that first impression starts before the patient even walks in the door.

Topics: medical practice management, Patient Relations, Patient Centered Practice, Patient Payments, Patient Centered Care, Medical Office Administration, practice management, Patient Satisfaction, Front Desk Tips, Medical Billing

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Leave your front desk empty rather than populate it with low or minimum waged employees. Why? Because anyone who can successfully shoulder the responsibilities of a good front desk person is worth their weight in gold! Your front desk person is no less important than your best medical assistant.

Topics: medical practice management, Patient Relations, Patient Centered Practice, Patient Payments, Urgent Care Clinics, Patient Centered Care, Medical Office Administration, Patient Satisfaction

This week's Tactical Tuesday will center on the patient.  We will remind you of the things to keep in mind about the patient while collecting what is owed.  

Putting yourself in the patient's shoes is a neccessary part of becoming a patient friendly practice or billing company.

Topics: Patient Relations, Patient Centered Practice, Medical Billing Solutions, Patient Centered Care, Healthcare Consulting, Medical Office Administration, Patient Satisfaction, Medical Billing, Medical Billers