<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=674377086050933&amp;ev=PageView&amp;noscript=1">

Patient Payments Blog

Want Patients To Complete A Treatment Plan? Put Them On A Payment Plan

Posted by Jim Turner

Oct 11, 2018 9:26:00 AM

We’ve learned a lot in twenty years of providing payment services for practices. One very clear lesson is that patients tend to complete treatments that they are actively paying for.

 

Read More

Topics: Treatment Plans, Payment Plans, Patient Payment Solutions, Patient Engagement

Fee Publishing: Business As Usual May Not Work In An Amazon World

Posted by Jim Turner

Feb 1, 2018 8:37:00 AM

 In the complex world of healthcare, fee publishing is a tricky business. You don’t want to give your patients the wrong impression by publishing fees that may not apply to their situation. If publishing fees will lead to patient confusion, it may be best not to. But for most practices, publishing a list of your most common fees can be very helpful and a great way to build patient trust.

Read More

Topics: Financial Policy, Patient Payment Policies, Patient Payment Solutions, Pricing, Pricing Transparency, Fees

NEW Financial Intake Form Download

Posted by Jim Turner

Jan 4, 2018 8:37:00 AM

As a part of our ongoing support to practices we often provide forms, policies, graphics and other helpful items. Our desire is to help you create a patient friendly payment environment. 

Read More

Topics: Back Office Tips, Patient Centered Practice, medical practice management, practice management, Patient Payment Policies, Patient Payment Solutions

Simple Graphic: 5 Technologies That Speed Payment

Posted by Jim Turner

Oct 24, 2017 8:37:00 AM

Discover the 5 'E's of getting paid. Patient payment technologies are getting smarter and more patient friendly.It's worth your time to seek out the best solutions for your practice and start implementing them one at a time. Year-end is upon us and a perfect time to evaluate your previous results and look for ways to improve in the new year. Here's a graphic of five technologies that are proven to speed patient payments. If you are not using them, you may want to consider. 

Read More

Topics: Patient Payment Technology, Patient Payment Policies, Patient Payment Solutions, Patient Payments, healthcare payments, practice management

Printable Graphic: 5 Essential Payment Questions

Posted by Jim Turner

Oct 3, 2017 8:47:00 AM

As a follow-up to last weeks video we have created a printable graphic with the five essential questions for securing on-time patient payments. We know how important it is to ask the right questions at the right time. Staff members often get stuck when discussing payment with patients. This graphic will give them a place to start and a way to ensure that payment will be made in a timely fashion. 

Read More

Topics: Credit Card On File, Patient Balances, Patient Centered Care, Patient Collections, Patient Engagement, Patient Payment Solutions, Front Desk Tips, Front Office

A Simple Graphic for Point Of Service Payment Collection

Posted by Jim Turner

Sep 19, 2017 8:37:00 AM

Our friend James Riviezzo of Practice On Your Terms has a very simple time of service payment decision tree we’d like to share with you. We get a lot of questions about how much to collect and when to collect it. We’ve found the advice James shares about time of service payments is a solid rule of thumb for most practices.

Read More

Topics: Patient Payment Policies, Patient Payment Solutions, Patient Payments

How You Can Set Limits for Payment Plans

Posted by Jim Turner

Aug 30, 2017 8:43:00 AM

You want to be patient friendly and profitable. Patients are incurring higher and higher out-of-pocket expenses. Balances are rising and aging. Solutions are elusive. But, payment plans are becoming a real option for practices that don’t want to demand up-front payment in full.

Read More

Topics: Patient Payment Policies, Patient Payment Solutions, Patient Payments, Payments, healthcare payments, Medical Billing, Medical Billing Solutions, Medical Office Administration

Your Credit Card Terminal Is A 1963 VW Beetle.

Posted by Jim Turner

Jun 13, 2017 8:13:00 AM

There it sits. Innocent, inconspicuous, quiet, and familiar. So familiar, in fact, that you probably haven't noticed how dangerous it's become. I don't mean dangerous in the sense that it's going to leap off the counter and attack. I mean dangerous in the way a 1963 Volkswagon Bug is dangerous compared to modern cars. It's nostalgia is so comfortable that one is tempted to keep it because it's so darn cute and reminiscent of a simpler time. Why would I want to upgrade something that works just fine and everyone knows how to drive?

Read More

Topics: Credit Card On File, Cybersecurity, medical practice management, practice management, Patient Payment Solutions, Patient Payment Technology, Patient Payments

10 Questions You Need To Get Right

Posted by Jim Turner

May 31, 2017 8:23:00 AM

I found myself in an unexpected dilemma recently. I've been doing this so long that I've forgotten how complex payment issues in healthcare have become. It used to be simple. As long as an office collected the co-payment they could expect the insurance to pay between 80 and 100 percent of the balance owing. The practice didn't have to pay much attention to the patient balances because they were small to non-existent. Not so any longer. 

Read More

Topics: medical practice management, practice management, Co-pay, Patient Payment Policies, Patient Payment Solutions, Patient Payments, healthcare payments

Four Reasons Your Patient Receivables Are Aging

Posted by Jim Turner

May 23, 2017 8:37:00 AM

 

There are really only four reasons your patient receivables are aging. Three really - because two of the reasons are the same – just the timing is different. If there are any others…okay, I just thought of one more. There are four reasons your patient receivables are aging.

Fact is, you can address each of them and get your aging under control. You could come close to eliminating aging altogether if you got serious…but seriously…who wants to be serious!

Please don’t take the wording of the reasons as accusatory. Unless of course you are guilty and should be accused. In that case, please don’t curse the messenger. I simply observe practices and how they work and why things happen the way they do. I’m not your judge. But if it were my money at risk and these reasons were true of how you were running my practice – I’m certain we would be having a different conversation.

Read More

Topics: Patient Payment Policies, Patient Payment Solutions, Patient Payments, healthcare payments, medical practice management, practice management, accounts receivable, aging

Easy Pay Insights

Discover daily tips and resources for eliminating the high cost of patient collections

Subscribe to Email Updates

New Call-to-action

Recent Posts

Posts by Topic

see all