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Patient Payments Blog

InfoGraphic: When Should You Offer The Payment Plan?

Posted by Jim Turner

Oct 4, 2018 8:17:00 AM

I recently had a very interesting meeting with a physical therapy office. We were discussing payment plans. Specifically, when the practice could implement one.

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Topics: Payments, Patient Payment Technology, Patient Payment Policies

Retirement Math For Doctors

Posted by Jim Turner

Apr 26, 2018 8:37:00 AM

Doctors spend a decade (some more, some less) learning to be doctors. They may spend another decade (or more) paying off the loans they took out to learn to become doctors. The investment they make to become doctors is in truth, a life investment. For most, everything in their life revolves around patients and how better to treat them. In return, they often treat patients who will never pay them for their work. That’s tragic, and avoidable.

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Topics: Doctor Retirement, Physician Retirement, physician vacation, Lost Revenue, practice management, Patient Payment Policies

Deductibles A Key To Assessing Tendency To Pay

Posted by Jim Turner

Mar 29, 2018 8:17:00 AM

Do you know your patient’s deductibles and how much they’ve paid toward them before you treat them? If not, you may be missing the most important key to determining if they will pay your bill.

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Topics: High Deductible Challenge, Deductibles, Financial Policy, Medical Office Administration, Patient Payment Policies, medical practice management

[Quick Read] Patients Pay When They Are Happy With Your Business Office

Posted by Jim Turner

Mar 23, 2018 8:07:00 AM

Funny thing about people. When they are happy with your service, they don’t mind paying for it. When they are dissatisfied, they will delay or refuse payment by a much greater percentage. Check out the graph below.

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Topics: Pricing Transparency, Patient Satisfaction, Medical Office Administration, practice management, Patient Collections Culture, Patient Payment Policies, Patient Payments

Fee Publishing: Business As Usual May Not Work In An Amazon World

Posted by Jim Turner

Feb 1, 2018 8:37:00 AM

 In the complex world of healthcare, fee publishing is a tricky business. You don’t want to give your patients the wrong impression by publishing fees that may not apply to their situation. If publishing fees will lead to patient confusion, it may be best not to. But for most practices, publishing a list of your most common fees can be very helpful and a great way to build patient trust.

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Topics: Financial Policy, Patient Payment Policies, Patient Payment Solutions, Pricing, Pricing Transparency, Fees

NEW Financial Intake Form Download

Posted by Jim Turner

Jan 4, 2018 8:37:00 AM

As a part of our ongoing support to practices we often provide forms, policies, graphics and other helpful items. Our desire is to help you create a patient friendly payment environment. 

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Topics: Back Office Tips, Patient Centered Practice, medical practice management, practice management, Patient Payment Policies, Patient Payment Solutions

Simple Graphic: 5 Technologies That Speed Payment

Posted by Jim Turner

Oct 24, 2017 8:37:00 AM

Discover the 5 'E's of getting paid. Patient payment technologies are getting smarter and more patient friendly.It's worth your time to seek out the best solutions for your practice and start implementing them one at a time. Year-end is upon us and a perfect time to evaluate your previous results and look for ways to improve in the new year. Here's a graphic of five technologies that are proven to speed patient payments. If you are not using them, you may want to consider. 

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Topics: Patient Payment Technology, Patient Payment Policies, Patient Payment Solutions, Patient Payments, healthcare payments, practice management

A Simple Graphic for Point Of Service Payment Collection

Posted by Jim Turner

Sep 19, 2017 8:37:00 AM

Our friend James Riviezzo of Practice On Your Terms has a very simple time of service payment decision tree we’d like to share with you. We get a lot of questions about how much to collect and when to collect it. We’ve found the advice James shares about time of service payments is a solid rule of thumb for most practices.

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Topics: Patient Payment Policies, Patient Payment Solutions, Patient Payments

How You Can Set Limits for Payment Plans

Posted by Jim Turner

Aug 30, 2017 8:43:00 AM

You want to be patient friendly and profitable. Patients are incurring higher and higher out-of-pocket expenses. Balances are rising and aging. Solutions are elusive. But, payment plans are becoming a real option for practices that don’t want to demand up-front payment in full.

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Topics: Patient Payment Policies, Patient Payment Solutions, Patient Payments, Payments, healthcare payments, Medical Billing, Medical Billing Solutions, Medical Office Administration

One Call Collections for Past Due Balances

Posted by Jim Turner

Aug 1, 2017 9:37:00 AM

 Collecting past due balances just got easier. The old way of collecting was an intense amount of work. It looked something like this.

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Topics: Patient Collections, Patient Collections Culture, Past Due, Patient Payment Policies, Payments, Patient Balances, Patient Payments, Medical Billing Solutions, healthcare payments

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