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Patient Payments Blog

[Quick Read] Patients Pay When They Are Happy With Your Business Office

Posted by Jim Turner

Mar 23, 2018 8:07:00 AM

Funny thing about people. When they are happy with your service, they don’t mind paying for it. When they are dissatisfied, they will delay or refuse payment by a much greater percentage. Check out the graph below.

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Topics: Pricing Transparency, Patient Satisfaction, Medical Office Administration, practice management, Patient Collections Culture, Patient Payment Policies, Patient Payments

Scripts For A Softer Approach To Collecting Past Due Balances

Posted by Jim Turner

Aug 9, 2017 8:37:00 AM

This post is the ‘how to’ for last week’s post ‘One Call Collections For Past Due Balances’.

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Topics: Credit Card On File, Front Desk Tips, Back Office Tips, Patient Collections, Patient Collections Culture, Patient Centered Practice, healthcare payments, medical practice management, practice management

One Call Collections for Past Due Balances

Posted by Jim Turner

Aug 1, 2017 9:37:00 AM

 Collecting past due balances just got easier. The old way of collecting was an intense amount of work. It looked something like this.

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Topics: Patient Collections, Patient Collections Culture, Past Due, Patient Payment Policies, Payments, Patient Balances, Patient Payments, Medical Billing Solutions, healthcare payments

What I Like About Collecting Past Due Bills [With Free Resources]

Posted by Jim Turner

Jul 19, 2017 8:22:00 AM

What do I like about collecting past due accounts?

Nothing.

Really, I can’t think of anything I like about the process of collecting on past due accounts. What about you? Ok, there’s that glimmer of satisfaction when you finally win the phone tag and excuse battle and get a payment in, no matter how small. But that glimmer fades quickly when you look back at your ‘still to collect’ list.

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Topics: Credit Card On File, Patient Collections, Patient Collections Culture, medical practice management, Patient Centered Practice, Medical Office Administration, Free Offer, High Deductible Challenge, Medical Billing

Co-Pays Are The Key To Collecting Everything

Posted by Jim Turner

May 17, 2017 8:23:00 AM

 

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Topics: Co-pay, Patient Collections, Patient Collections Culture, medical practice management, practice management, Healthcare Reimbursements

For You - A Free Financial Policy Template

Posted by Jim Turner

Apr 11, 2017 8:33:00 AM


You probably don't have time to review and rewrite your financial policy. If you did, you may not see the need, or worse, might not believe it would make any difference. Is there a way to be friendly and persuasive? Are there words to express the seriousness of going past due while remaining upbeat about the services you provide? Would it really be worth the time and effort?

 

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Topics: Patient Balances, Patient Collections, Patient Centered Practice, Patient Collections Culture, communication, Patient Payment Policies, medical practice management, practice management, healthcare payments

One Year to the Lowest A/R We’ve Ever Seen.

Posted by Jim Turner

Mar 7, 2017 9:17:00 AM

 

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Topics: healthcare payments, Patient Balances, Patient Collections, Patient Collections Culture, Patient Collections for Hospitals, Patient Payment Policies, Patient Payment Solutions, practice management, Medical Office Administration, Medical Billing Solutions, Medical Billers, Medical Billing, medical practice management

Guarantee Patient Payments Every Time?

Posted by Jim Turner

Nov 29, 2016 8:07:00 AM

 

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Topics: Lost Revenue, Medical Billing, Patient Balances, Patient Payments, Medical Office Administration, Patient Collections Culture

The Idea That Reduces Patient Receivables Every Time.

Posted by Jim Turner

Jul 12, 2016 9:00:00 AM

 

 I’ve never met anyone who enjoys making collection calls to patients. I spent some time as a collector and I can’t think of anything you could pay me to repeat the experience. If a way exists to avoid them wouldn’t most, if not all, office managers jump at the chance? But, collecting is one of those necessary evils that every medical office has to do - right? Not necessarily.

I was skeptical, almost incredulous,  the first time I heard that medical offices could virtually eliminate collections. I really didn’t believe a solution existed that meant medical practices would never have to call a patient for a past due bill.  And that’s true if we leave the word ‘never’ in the sentence. I don’t think it’s possible to completely eliminate having to call a past due patient now and then.


I have seen medical offices that have nearly eliminated collection calls though.

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Topics: Patient Balances, Patient Payments, Patient Collections, practice management, Medical Billing, medical practice management, Patient Collections Culture, tac

'My Cancer Is Cured!' and That Tinge Of Doubt

Posted by Jim Turner

Jun 28, 2016 8:30:00 AM


 

     

 

If you've ever had a friend or relative call you to exclaim, ‘My cancer is cured’ you know the joy and relief you get from the news. I’ve heard statements like this several times and have been thrilled for those friends and family members. But, if I’m honest, I always have a tinge of apprehension. I tend to be skeptical about the announcement. I think there’s always that chance the news will turn bad sometime in the future.

 

I’ve heard administrators refer to rising accounts receivable balances as the cancer in their practice, especially the really old patient balances. Administrators would love to shout, ‘My cancer is cured!’ when it comes to past due accounts. And there are many companies with ‘cures’ out there shouting for attention and proclaiming to be panacea for all your payment problems.

 

The truth is that there are ways to treat this accounts receivable carcinoma. Every practice (and every ‘cancer’) is different though and will have different results. There are some practices in locations and with patient populations that will never eliminate high patient receivables. There are other practices that will undergo treatment and radically heal their bulging balances. Some will even proclaim that they are cancer-free. Regardless of the ultimate outcome, we believe that every practice can improve and fight the growth of their A/R balances.

 

If you feel like your A/R has become a ‘cancer patient’, below are some suggestions on diagnosing and approaching treatment.

 

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Topics: healthcare payments, Patient Balances, medical practice management, Patient Payments, Patient Collections Culture, practice management

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