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Patient Payments Blog

What Your Patients Worry About

Posted by Jim Turner

Sep 13, 2018 8:53:00 AM

 Worry is growing about the staggering costs of healthcare and unexpected medical bills. I read a study, column, or white paper on the topic at least once a month. The statistics just keep climbing.

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Topics: Fear, Missed appointments, Patient Satisfaction, Patient Centered Care, Patient Centered Practice, Patient Engagement

NEW Financial Intake Form Download

Posted by Jim Turner

Jan 4, 2018 8:37:00 AM

As a part of our ongoing support to practices we often provide forms, policies, graphics and other helpful items. Our desire is to help you create a patient friendly payment environment. 

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Topics: Back Office Tips, Patient Centered Practice, medical practice management, practice management, Patient Payment Policies, Patient Payment Solutions

Front Office Fails And How To Fix Them

Posted by Jim Turner

Nov 28, 2017 8:37:00 AM

Do your patients love the doctor but hate to deal with the front desk staff? Many practices make the mistake of putting the employee with the most seniority (or fewest back office skills) at the front desk, regardless of their people skills. Patient satisfaction and retention can be permanently damaged when the wrong person or people occupy your front desk.

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Topics: Front Desk Tips, Front Office, Medical Office Administration, medical practice management, Patient Centered Practice, New Healthcare Consumer, healthcare payments, Patient Centered Care, Patient Engagement, Patient Payments, patient retention

An Easy Graphic: What Actually Happens When You Get A Card-On-File?

Posted by Jim Turner

Oct 18, 2017 9:13:00 AM

So, what's the big deal about card-on-file? What magic happens if you start asking patients to give you a credit or debit card to place on file? We've created a simple graphic to show you. 

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Topics: Credit Card On File, Patient Centered Practice, medical practice management, New Healthcare Consumer, Healthcare Reimbursements, Medical Billing, Medical Office Administration

77% of Practices Take Risks With Patient Payments

Posted by Jim Turner

Sep 12, 2017 8:43:00 AM

 

 

When we talk of risk, one of the first things that often comes to mind is skydiving. The reality is that there's a 0.3% rate of injury for every 1,000 jumps. That could mean anything from a minor scratch to a life threatening injury. The truth is that you are taking more risk on your daily commute. The average driver is more likely to be involved in a fatal car crash than the average sky diver is to get injured. In a similar way, practices think they are taking risks if they talk to their patients about money when, in fact, they are taking a larger risk by not talking to them. 

In the same survey I linked to last week (https://revcycleintelligence.com/news/36-of-providers-never-address-patient-financial-responsibility) is a little reported survey statistic. Only 23% of practices ALWAYS discuss payment with their patients. That means the remaining 77% sometimes or never discuss payment. That’s quite a risk.

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Topics: Credit Card On File, Financial Policy, Patient Balances, Patient Centered Practice, Patient Collections

Patients Are Still Surprised By Your Bill: A Few Hints to Take the Surprise Out

Posted by Jim Turner

Sep 7, 2017 8:37:00 AM

 

I read a lot of studies about payments, patient habits, practice management, and other related topics. No matter what the study or content of the article, one glaring fact keeps drawing my attention.

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Topics: Front Desk Tips, Front Office, Refreshing, Patient Centered Practice, medical practice management, practice management, Scripts, Financial Policy, communication

Scripts For A Softer Approach To Collecting Past Due Balances

Posted by Jim Turner

Aug 9, 2017 8:37:00 AM

This post is the ‘how to’ for last week’s post ‘One Call Collections For Past Due Balances’.

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Topics: Credit Card On File, Front Desk Tips, Back Office Tips, Patient Collections, Patient Collections Culture, Patient Centered Practice, healthcare payments, medical practice management, practice management

What I Like About Collecting Past Due Bills [With Free Resources]

Posted by Jim Turner

Jul 19, 2017 8:22:00 AM

What do I like about collecting past due accounts?

Nothing.

Really, I can’t think of anything I like about the process of collecting on past due accounts. What about you? Ok, there’s that glimmer of satisfaction when you finally win the phone tag and excuse battle and get a payment in, no matter how small. But that glimmer fades quickly when you look back at your ‘still to collect’ list.

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Topics: Credit Card On File, Patient Collections, Patient Collections Culture, medical practice management, Patient Centered Practice, Medical Office Administration, Free Offer, High Deductible Challenge, Medical Billing

[Webinar] How To Overcome Your Fear Of Asking For Payment

Posted by Jim Turner

Jun 6, 2017 8:43:00 AM

What can we learn from a professional who owned his own primary care practice, has managed over 50,000 patient experiences, and coaches physicians and staff members every day? That was our question when we first met James Riviezzo of Practice On Your Terms. 

We soon learned that James has a knack for explaining some of the most complex issues in very simple terms. Beyond that, he has a gift for building easy to follow systems that help practices solve nagging problems.  

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Topics: Patient Centered Practice, medical practice management, practice management, Patient Balances, Patient Collections

A Frustrated Administrators Story

Posted by Jim Turner

Apr 25, 2017 9:13:00 AM

Sometimes it's best for us to let our customers talk. In this case, one of our customers, Amy Rogers, administrator of Orthopaedics and Rheumatology of the North Shore had not one, but two publications ask her for her story. She implemented a mandatory Card-On-File program in 2015 - her results are worth noting! 

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Topics: Credit Card On File, Healthcare Reimbursements, healthcare payments, practice management, medical practice management, Patient Balances, Patient Centered Practice, Patient Collections

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