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Patient Payments Blog

FREE Graphic: New Study: Same Story For Patient Preferences

Posted by Jim Turner

Dec 6, 2018 8:37:00 AM

A new study hot-off-the-press makes the same conclusion I’ve seen studies make for the last ten years. The percentages are a little higher but the trend continues. Patients don’t like phone calls concerning their balances. They prefer anything BUT a phone call. Consider this key finding from the study:

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Topics: Patient Satisfaction, practice management, Patient Centered Care, Patient Balances

What Your Patients Worry About

Posted by Jim Turner

Sep 13, 2018 8:53:00 AM

 Worry is growing about the staggering costs of healthcare and unexpected medical bills. I read a study, column, or white paper on the topic at least once a month. The statistics just keep climbing.

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Topics: Fear, Missed appointments, Patient Satisfaction, Patient Centered Care, Patient Centered Practice, Patient Engagement

What Causes Your Patients The Most Stress? And The First Step To Relieving It.

Posted by Jim Turner

Mar 15, 2018 8:37:00 AM

For some of your patients it’s their health, that’s why they are your patients. But for up to 75% of your patients it’s MONEY.

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Topics: Ideas, Stress, accounts receivable, communication, practice management, Patient Centered Care

Front Office Fails And How To Fix Them

Posted by Jim Turner

Nov 28, 2017 8:37:00 AM

Do your patients love the doctor but hate to deal with the front desk staff? Many practices make the mistake of putting the employee with the most seniority (or fewest back office skills) at the front desk, regardless of their people skills. Patient satisfaction and retention can be permanently damaged when the wrong person or people occupy your front desk.

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Topics: Front Desk Tips, Front Office, Medical Office Administration, medical practice management, Patient Centered Practice, New Healthcare Consumer, healthcare payments, Patient Centered Care, Patient Engagement, Patient Payments, patient retention

Printable Graphic: 5 Essential Payment Questions

Posted by Jim Turner

Oct 3, 2017 8:47:00 AM

As a follow-up to last weeks video we have created a printable graphic with the five essential questions for securing on-time patient payments. We know how important it is to ask the right questions at the right time. Staff members often get stuck when discussing payment with patients. This graphic will give them a place to start and a way to ensure that payment will be made in a timely fashion. 

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Topics: Credit Card On File, Patient Balances, Patient Centered Care, Patient Collections, Patient Engagement, Patient Payment Solutions, Front Desk Tips, Front Office

A Short Video On Patient Payment Discussions

Posted by Jim Turner

Sep 26, 2017 8:23:00 AM

Ever asked yourself, "What if I knew exactly what to say when talking to a patient about payment? Here's a short video to get you started. Look for more in weeks to come. Enjoy!

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Topics: Patient Balances, Patient Centered Care, Patient Collections, Front Desk Tips, Front Office, medical practice management, practice management, Payments, healthcare payments

Front Desk Relief with Back End Results

Posted by Jim Turner

Feb 1, 2017 8:14:00 AM

Last week I compared your medical practice with a day spa to introduce an idea. The idea is that medical practices make an extra effort to connect with patients early to prevent issues later. If you haven’t read that post you can here. I’m expanding on the idea in this post.

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Topics: practice management, Patient Balances, Patient Payments, Patient Relations, patient retention, Patient Engagement, Patient Collections, Patient Eligibility, Patient Centered Care, Patient Payment Policies, Front Office, Front Desk Tips

The '1' Question EVERY Front Desk should be asking.

Posted by Easy Pay

May 10, 2016 9:00:00 AM


You’ve likely heard it said many times and in many ways; your front desk is the face of your practice and what happens here carries all the way through your practice. It’s true. Succeed here and everything that happens after will build on the success.

If your desire is to set your medical and billing staff, as well as your patients, up for success then a careful review of what happens at your front desk is in order. Your plan should start with a simple checklist of essential questions for your staff to ask. The questions should be patient friendly, not difficult to answer, and easy to follow through.

Questions like the following fit the description and are easy to include on a checklist:

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Topics: healthcare payments, patient retention, Credit Card On File, Patient Relations, Patient Engagement, Patient Centered Practice, Patient Payments, Patient Centered Care, practice management

[Series] Doctor or Staff: Who makes the final decision about payment? STEP ONE.

Posted by Easy Pay

May 6, 2016 8:30:00 AM


Last week we opened the topic of patient payment philosophy. We challenged you to consider your office payment philosophy and the effect it has on different processes. We promised to guide you through some steps that will help you determine your payment philosophy. We also provided a three question quiz to learn a bit about how succesful your peers are at communicating and implementing their patient payment philosophy. 

The quiz answers were interesting. Here's what we learned:

  • Nearly all respondents felt they could adequately communicate their patient payment philosophy
  • Almost no respondent felt that the philosophy was reflected in office policy or adhered to consistently by staff and physicians

There seems to be a big gap between what we know about our payment philosophy and what we do about it. Bridging that gap is what this series is about. First though, let's start with the subject our quiz showed we feel most confident about: the philosopy itself. Most of our respondents felt like they could say what their philosophy is in one sentence. That's great!

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Topics: Patient Payment Policies, Patient Collections Culture, Patient Centered Care, Medical Office Administration, Medical Billing

Some of Our Best Secrets: The 4 Top Posts of All Time!

Posted by Easy Pay

May 3, 2016 11:41:07 AM

Easy Pay has been posting blogs for nearly two years and we were curious to know what posts most interested you. We did a little research into what you like best based on your visits and responses. The top four posts are listed below with brief introductions. Click on any title to read the whole post. 




5 Front Office Staff Best Practices For Physicians


“How many times have you walked into a doctor's office and immediately been turned off? In a physician's office, the patient's first impression starts with the front desk. And most of the time, that first impression starts before the patient even walks in the door.

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Topics: medical practice management, Patient Relations, Patient Centered Practice, Patient Payments, Patient Centered Care, Medical Office Administration, practice management, Patient Satisfaction, Front Desk Tips, Medical Billing

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