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Patient Payments Blog

Front Office Fails And How To Fix Them

Posted by Jim Turner

Nov 28, 2017 8:37:00 AM

Do your patients love the doctor but hate to deal with the front desk staff? Many practices make the mistake of putting the employee with the most seniority (or fewest back office skills) at the front desk, regardless of their people skills. Patient satisfaction and retention can be permanently damaged when the wrong person or people occupy your front desk.

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Topics: Front Desk Tips, Front Office, Medical Office Administration, medical practice management, Patient Centered Practice, New Healthcare Consumer, healthcare payments, Patient Centered Care, Patient Engagement, Patient Payments, patient retention

An Easy Graphic: What Actually Happens When You Get A Card-On-File?

Posted by Jim Turner

Oct 18, 2017 9:13:00 AM

So, what's the big deal about card-on-file? What magic happens if you start asking patients to give you a credit or debit card to place on file? We've created a simple graphic to show you. 

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Topics: Credit Card On File, Patient Centered Practice, medical practice management, New Healthcare Consumer, Healthcare Reimbursements, Medical Billing, Medical Office Administration

Give me $3 and I’ll give you $30

Posted by Jim Turner

Mar 14, 2017 9:37:00 AM

Who wouldn’t take that deal? No strings attached – You give me $3 and I’ll give you $30 back. It’s a completely legitimate, proven offer. I have witnesses that have given me their $3 and received the $30 in return – some much more than $30. But I have professionals just like you turn me down every day. It used to puzzle me why smart people would turn this offer down but I think I understand better now.

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Topics: Credit Card On File, medical practice management, Patient Centered Practice, practice management, healthcare payments, New Healthcare Consumer, Free Offer, Medical Office Administration

Stop Collecting and Start Connecting: The Day Spa Approach

Posted by Jim Turner

Jan 24, 2017 8:13:00 AM


Picture your day at the Spa. How does the staff at your favorite day spa make you feel special, or help you feel renewed?

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Topics: Front Desk Tips, Front Office, Medical Billing, healthcare payments, New Healthcare Consumer, practice management, medical practice management, Medical Office Administration

How To Deliver Superior Customer Service To Collect Patient Payments

Posted by Easy Pay

Mar 31, 2016 8:40:33 AM

Taking note from their experiences as consumers, patients have changed the way they make healthcare decisions. Rather than blindly follow a healthcare provider's advice, many patients will opt to shop around for alternative services if it becomes an issue of cost. 

What does that mean for you? You likely already know the answer-- you're less likely to get paid.

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Topics: Credit Card On File, Patient Payments, New Healthcare Consumer

3 Super Simple Patient Retention Strategies To Grow Your Practice

Posted by Easy Pay

Jan 26, 2016 8:37:24 AM

Retail businesses know that the best marketing is word of mouth. Prospective buyers today choose products and services based on recommendations from trusted friends more readily than they listen to advertisements. In fact, consumers are now going to their social media sites and asking friends for recommendations on everything from their furnace repair guy to the best neurosurgeon.

The modern health organization today is no different. Healthcare consumers expect to receive care that aligns with the same principles of many of their consumer-related experiences. Successful healthcare organizations recognize the need to change their business operations to better fit these needs.

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Topics: patient retention, New Healthcare Consumer

5 Patient Collection Strategies You Can't Ignore Anymore

Posted by Easy Pay

Jan 14, 2016 10:00:00 AM

As patient deductibles increase and patient collections become an ever-growing percentage of the overall yearly revenue of your practice, new strategies must be applied to meet these challenges.

It's surprising the number of healthcare providers that haven't yet reassessed their patient collection protocol. A practice that thrives builds collection strategies which not only meet the revenue cycle management needs, but also achieve customer satisfaction. Billing doesn't sound like something that can prompt patient satisfaction, but handled properly it can do just that.

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Topics: Patient Collections, New Healthcare Consumer

Top 5 Patient Concerns Affecting Patient Engagement

Posted by Easy Pay

Jan 8, 2016 10:00:00 AM

Patients are not alone in feeling that the physician-patient relationship is strained. Physicians are well aware that patients feel disconnected from their healthcare experience and want to be more involved. That is more true today than ever before as the role of the passive patient has turned into the proactive healthcare consumer.

Physicians are identifying new ways to bridge the gap between patient care and patient satisfaction. The results have identified several categories that healthcare consumers are most concerned with.

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Topics: Patient Engagement, New Healthcare Consumer

[Study] How the Cost of Healthcare Will Affect Patient Collections in 2016

Posted by Easy Pay

Jan 5, 2016 8:57:48 AM

It is no big secret that the cost of healthcare grows year over year. Increased complexities in the industry like the Affordable Care Act and the resultant healthcare consumer continue to drive costs.

It will also come as no surprise that these complexities continue to impact your bottom line. Healthcare providers of all sizes and specialities have been feeling the pinch for years now, primarily in the increased portion of patient revenue.

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Topics: Patient Collections, New Healthcare Consumer, Healthcare Trends

3 Awesome Reasons Why Your Practice Should Offer A Credit Card On File Payment Option

Posted by Easy Pay

Dec 10, 2015 10:00:00 AM

The financial success of a medical practice is more dependent on patient receivables today than ever before. When patient payments fail to be collected in a timely manner, outstanding patient balances can negatively impact cash flow and a practice’s financial health. 

Improving your front office experience, including adding a credit card on file system to your payment policy, can increase cash flow and decrease the need for outside collection agencies.

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Topics: Credit Card On File, Patient Payment Solutions, New Healthcare Consumer

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