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Patient Payments Blog

Patients Expect More: Upgrade To Stay On Top

Posted by Jim Turner

Jun 7, 2018 8:47:00 AM

We live in a world of apps and auto bill pay. Want a coffee? Order and pay for it on your app, walk in and it’s waiting for you with no further interaction. Not good at remembering to pay your water bill? Don’t like paper bills and writing checks? Set up an auto-pay and forget it. What about mortgage, car, insurance, cable, Netflix, or a thousand other things? A vast percentage of Americans chose to make all these payments automatically.

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Topics: Medical Office Administration, practice management, Medical Billing, invoicing, Payments, Financial Policy, estatements

An Easy Graphic: What Actually Happens When You Get A Card-On-File?

Posted by Jim Turner

Oct 18, 2017 9:13:00 AM

So, what's the big deal about card-on-file? What magic happens if you start asking patients to give you a credit or debit card to place on file? We've created a simple graphic to show you. 

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Topics: medical practice management, Credit Card On File, Patient Centered Practice, Healthcare Reimbursements, New Healthcare Consumer, Medical Office Administration, Medical Billing

How You Can Set Limits for Payment Plans

Posted by Jim Turner

Aug 30, 2017 8:43:00 AM

You want to be patient friendly and profitable. Patients are incurring higher and higher out-of-pocket expenses. Balances are rising and aging. Solutions are elusive. But, payment plans are becoming a real option for practices that don’t want to demand up-front payment in full.

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Topics: healthcare payments, Patient Payment Solutions, Medical Billing Solutions, Patient Payments, Patient Payment Policies, Medical Office Administration, Medical Billing, Payments

What I Like About Collecting Past Due Bills [With Free Resources]

Posted by Jim Turner

Jul 19, 2017 8:22:00 AM

What do I like about collecting past due accounts?

Nothing.

Really, I can’t think of anything I like about the process of collecting on past due accounts. What about you? Ok, there’s that glimmer of satisfaction when you finally win the phone tag and excuse battle and get a payment in, no matter how small. But that glimmer fades quickly when you look back at your ‘still to collect’ list.

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Topics: medical practice management, Credit Card On File, Patient Collections, High Deductible Challenge, Patient Centered Practice, Patient Collections Culture, Medical Office Administration, Medical Billing, Free Offer

3 Reasons You Should Be Using eStatements

Posted by Jim Turner

Mar 21, 2017 9:27:00 AM

The quest for a paperless office is not complete without eStatements. If your practice is looking for ways to reduce paperwork, increase efficiency, find patient friendly options, and simply get paid faster, then you should look into eStatements.

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Topics: Patient Statements, Patient Payment Solutions, Medical Billing Solutions, Medical Billing, invoicing

One Year to the Lowest A/R We’ve Ever Seen.

Posted by Jim Turner

Mar 7, 2017 9:17:00 AM

 

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Topics: healthcare payments, Patient Balances, medical practice management, Patient Payment Solutions, Patient Collections, Medical Billing Solutions, Patient Payment Policies, Patient Collections Culture, Patient Collections for Hospitals, Medical Office Administration, practice management, Medical Billing, Medical Billers

Stop Collecting and Start Connecting: The Day Spa Approach

Posted by Jim Turner

Jan 24, 2017 8:13:00 AM

 

Picture your day at the Spa. How does the staff at your favorite day spa make you feel special, or help you feel renewed?

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Topics: healthcare payments, medical practice management, New Healthcare Consumer, Medical Office Administration, practice management, Front Desk Tips, Medical Billing, Front Office

Guarantee Patient Payments Every Time?

Posted by Jim Turner

Nov 29, 2016 8:07:00 AM

 

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Topics: Patient Balances, Patient Payments, Patient Collections Culture, Medical Office Administration, Medical Billing, Lost Revenue

4.5 Months…25% Receivables Reduction…With These Policy Changes.

Posted by Jim Turner

Aug 9, 2016 8:30:00 AM

We’ve spent the last three posts introducing the practice that has achieved remarkable A/R reduction results with a few simple policy changes and the consistent application of them. A 25% receivables reduction in four and one half months sounds unreal - maybe even in the realm of marketing hyperbole. It’s not. In the posts to come we will show you the numbers and graphs this practice shared with us.

“That’s fine for them”, you might say “but their practice is nothing like ours”. “We’ve tried everything but never got that kind of results” is a common dismay I hear from practice managers and doctors. I tell them then that I don’t believe they’ve tried everything.  If you will make the changes this practice did and apply them consistently without exception you will have similar results.

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Topics: healthcare payments, Patient Balances, medical practice management, Patient Statements, Patient Collections, Patient Payments, practice management, Medical Billing

The Straw That Broke The Camel's Back

Posted by Jim Turner

Jul 28, 2016 8:30:00 AM

 

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Topics: patient retention, Patient Balances, medical practice management, Patient Relations, Patient Collections, Patient Payments, Medical Office Administration, Medical Billing

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