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Patient Payments Blog

Patients Expect More: Upgrade To Stay On Top

Posted by Jim Turner

Jun 7, 2018 8:47:00 AM

We live in a world of apps and auto bill pay. Want a coffee? Order and pay for it on your app, walk in and it’s waiting for you with no further interaction. Not good at remembering to pay your water bill? Don’t like paper bills and writing checks? Set up an auto-pay and forget it. What about mortgage, car, insurance, cable, Netflix, or a thousand other things? A vast percentage of Americans chose to make all these payments automatically.

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Topics: Financial Policy, Payments, invoicing, practice management, Medical Office Administration, Medical Billing, estatements

An Easy Graphic: What Actually Happens When You Get A Card-On-File?

Posted by Jim Turner

Oct 18, 2017 9:13:00 AM

So, what's the big deal about card-on-file? What magic happens if you start asking patients to give you a credit or debit card to place on file? We've created a simple graphic to show you. 

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Topics: Credit Card On File, Patient Centered Practice, medical practice management, New Healthcare Consumer, Healthcare Reimbursements, Medical Billing, Medical Office Administration

How You Can Set Limits for Payment Plans

Posted by Jim Turner

Aug 30, 2017 8:43:00 AM

You want to be patient friendly and profitable. Patients are incurring higher and higher out-of-pocket expenses. Balances are rising and aging. Solutions are elusive. But, payment plans are becoming a real option for practices that don’t want to demand up-front payment in full.

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Topics: Patient Payment Policies, Patient Payment Solutions, Patient Payments, Payments, healthcare payments, Medical Billing, Medical Billing Solutions, Medical Office Administration

What I Like About Collecting Past Due Bills [With Free Resources]

Posted by Jim Turner

Jul 19, 2017 8:22:00 AM

What do I like about collecting past due accounts?

Nothing.

Really, I can’t think of anything I like about the process of collecting on past due accounts. What about you? Ok, there’s that glimmer of satisfaction when you finally win the phone tag and excuse battle and get a payment in, no matter how small. But that glimmer fades quickly when you look back at your ‘still to collect’ list.

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Topics: Credit Card On File, Patient Collections, Patient Collections Culture, medical practice management, Patient Centered Practice, Medical Office Administration, Free Offer, High Deductible Challenge, Medical Billing

3 Reasons You Should Be Using eStatements

Posted by Jim Turner

Mar 21, 2017 9:27:00 AM

The quest for a paperless office is not complete without eStatements. If your practice is looking for ways to reduce paperwork, increase efficiency, find patient friendly options, and simply get paid faster, then you should look into eStatements.

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Topics: invoicing, Patient Payment Solutions, Medical Billing, Medical Billing Solutions, Patient Statements

One Year to the Lowest A/R We’ve Ever Seen.

Posted by Jim Turner

Mar 7, 2017 9:17:00 AM

 

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Topics: healthcare payments, Patient Balances, Patient Collections, Patient Collections Culture, Patient Collections for Hospitals, Patient Payment Policies, Patient Payment Solutions, practice management, Medical Office Administration, Medical Billing Solutions, Medical Billers, Medical Billing, medical practice management

Stop Collecting and Start Connecting: The Day Spa Approach

Posted by Jim Turner

Jan 24, 2017 8:13:00 AM

 

Picture your day at the Spa. How does the staff at your favorite day spa make you feel special, or help you feel renewed?

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Topics: Front Desk Tips, Front Office, Medical Billing, healthcare payments, New Healthcare Consumer, practice management, medical practice management, Medical Office Administration

Guarantee Patient Payments Every Time?

Posted by Jim Turner

Nov 29, 2016 8:07:00 AM

 

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Topics: Lost Revenue, Medical Billing, Patient Balances, Patient Payments, Medical Office Administration, Patient Collections Culture

4.5 Months…25% Receivables Reduction…With These Policy Changes.

Posted by Jim Turner

Aug 9, 2016 8:30:00 AM

We’ve spent the last three posts introducing the practice that has achieved remarkable A/R reduction results with a few simple policy changes and the consistent application of them. A 25% receivables reduction in four and one half months sounds unreal - maybe even in the realm of marketing hyperbole. It’s not. In the posts to come we will show you the numbers and graphs this practice shared with us.

“That’s fine for them”, you might say “but their practice is nothing like ours”. “We’ve tried everything but never got that kind of results” is a common dismay I hear from practice managers and doctors. I tell them then that I don’t believe they’ve tried everything.  If you will make the changes this practice did and apply them consistently without exception you will have similar results.

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Topics: Patient Balances, Patient Payments, Patient Collections, Patient Statements, Medical Billing, medical practice management, healthcare payments, practice management

The Straw That Broke The Camel's Back

Posted by Jim Turner

Jul 28, 2016 8:30:00 AM

 

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Topics: Medical Billing, Patient Balances, Patient Payments, Patient Relations, patient retention, Patient Collections, medical practice management, Medical Office Administration

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