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Patient Payments Blog

Free PDF DownLoad: Card-on-file Collections Scripts

Posted by Jim Turner

Feb 22, 2018 8:37:00 AM

Past due patients are hard to reach. Once you do you must make the best of the call. If you have a card-on-file system, you have the power to take control of the collections process in a patient friendly way. We have developed simple questions (scripts) to help you maximize every contact with past due patients. Download the PDF by clicking on the graphic. The link will take you to the download page. 

 

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Topics: Financial Policy, Scripts, Back Office Tips, accounts receivable, Payments, healthcare payments, Patient Balances, Credit Card On File

Front Office Fails And How To Fix Them

Posted by Jim Turner

Nov 28, 2017 8:37:00 AM

Do your patients love the doctor but hate to deal with the front desk staff? Many practices make the mistake of putting the employee with the most seniority (or fewest back office skills) at the front desk, regardless of their people skills. Patient satisfaction and retention can be permanently damaged when the wrong person or people occupy your front desk.

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Topics: Front Desk Tips, Front Office, Medical Office Administration, medical practice management, Patient Centered Practice, New Healthcare Consumer, healthcare payments, Patient Centered Care, Patient Engagement, Patient Payments, patient retention

Little Known Facts About Easy Pay...And A Little Thanks

Posted by Jim Turner

Nov 21, 2017 8:23:00 AM

Have you every wondered what kind of company is Easy Pay? There are several little known but interesting 'fun facts' about our company you might enjoy knowing. 

For starters,

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Topics: healthcare payments, Thank You, Medical Office Administration, medical practice management, practice management, Benefits, Features, Little Know Facts

A Feel Good Story, Maybe.

Posted by Jim Turner

Nov 14, 2017 8:37:00 AM

Michigan nurses, nonprofit team up to clear $1 million medical debt for 500 families

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Topics: charity policy, Medical Office Administration, Patient Eligibility, Patient Cost Estimation Tools, healthcare payments

Simple Graphic: 5 Technologies That Speed Payment

Posted by Jim Turner

Oct 24, 2017 8:37:00 AM

Discover the 5 'E's of getting paid. Patient payment technologies are getting smarter and more patient friendly.It's worth your time to seek out the best solutions for your practice and start implementing them one at a time. Year-end is upon us and a perfect time to evaluate your previous results and look for ways to improve in the new year. Here's a graphic of five technologies that are proven to speed patient payments. If you are not using them, you may want to consider. 

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Topics: Patient Payment Technology, Patient Payment Policies, Patient Payment Solutions, Patient Payments, healthcare payments, practice management

A Short Video On Patient Payment Discussions

Posted by Jim Turner

Sep 26, 2017 8:23:00 AM

Ever asked yourself, "What if I knew exactly what to say when talking to a patient about payment? Here's a short video to get you started. Look for more in weeks to come. Enjoy!

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Topics: Patient Balances, Patient Centered Care, Patient Collections, Front Desk Tips, Front Office, medical practice management, practice management, Payments, healthcare payments

How You Can Set Limits for Payment Plans

Posted by Jim Turner

Aug 30, 2017 8:43:00 AM

You want to be patient friendly and profitable. Patients are incurring higher and higher out-of-pocket expenses. Balances are rising and aging. Solutions are elusive. But, payment plans are becoming a real option for practices that don’t want to demand up-front payment in full.

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Topics: Patient Payment Policies, Patient Payment Solutions, Patient Payments, Payments, healthcare payments, Medical Billing, Medical Billing Solutions, Medical Office Administration

Scripts For A Softer Approach To Collecting Past Due Balances

Posted by Jim Turner

Aug 9, 2017 8:37:00 AM

This post is the ‘how to’ for last week’s post ‘One Call Collections For Past Due Balances’.

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Topics: Credit Card On File, Front Desk Tips, Back Office Tips, Patient Collections, Patient Collections Culture, Patient Centered Practice, healthcare payments, medical practice management, practice management

One Call Collections for Past Due Balances

Posted by Jim Turner

Aug 1, 2017 9:37:00 AM

 Collecting past due balances just got easier. The old way of collecting was an intense amount of work. It looked something like this.

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Topics: Patient Collections, Patient Collections Culture, Past Due, Patient Payment Policies, Payments, Patient Balances, Patient Payments, Medical Billing Solutions, healthcare payments

10 Questions You Need To Get Right

Posted by Jim Turner

May 31, 2017 8:23:00 AM

I found myself in an unexpected dilemma recently. I've been doing this so long that I've forgotten how complex payment issues in healthcare have become. It used to be simple. As long as an office collected the co-payment they could expect the insurance to pay between 80 and 100 percent of the balance owing. The practice didn't have to pay much attention to the patient balances because they were small to non-existent. Not so any longer. 

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Topics: medical practice management, practice management, Co-pay, Patient Payment Policies, Patient Payment Solutions, Patient Payments, healthcare payments

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