Patient Payments Blog

Our most popular graphics, in fact, our most popular posts are about scripting. Knowing what to say and when to say it is essential to collecting from patients. We published this graphic a couple of years ago and thought it was worth a revisit. 

Topics: Patient Balances, Patient Engagement, Patient Payment Solutions, Patient Collections, Patient Centered Care, Front Desk Tips, Front Office

Practices often struggle to keep cashflow even and bank account balances topped off. The business side of healthcare provides constant challenges to cashflow. Claim denials, increasing patient A/R, increasing costs for supplies, labor, and leases all add to the cash crunch.

 

 

Topics: medical practice management, practice management, Front Office, Cashflow

Topics: Front Desk Tips, Front Office, Payments, Financial Policy

Do your patients love the doctor but hate to deal with the front desk staff? Many practices make the mistake of putting the employee with the most seniority (or fewest back office skills) at the front desk, regardless of their people skills. Patient satisfaction and retention can be permanently damaged when the wrong person or people occupy your front desk.

Topics: healthcare payments, patient retention, medical practice management, Patient Engagement, Patient Centered Practice, Patient Payments, New Healthcare Consumer, Patient Centered Care, Medical Office Administration, Front Desk Tips, Front Office

As a follow-up to last weeks video we have created a printable graphic with the five essential questions for securing on-time patient payments. We know how important it is to ask the right questions at the right time. Staff members often get stuck when discussing payment with patients. This graphic will give them a place to start and a way to ensure that payment will be made in a timely fashion. 

Topics: Patient Balances, Credit Card On File, Patient Engagement, Patient Payment Solutions, Patient Collections, Patient Centered Care, Front Desk Tips, Front Office

Topics: healthcare payments, Patient Balances, medical practice management, Patient Collections, Patient Centered Care, practice management, Front Desk Tips, Front Office, Payments

 

I read a lot of studies about payments, patient habits, practice management, and other related topics. No matter what the study or content of the article, one glaring fact keeps drawing my attention.

Topics: medical practice management, Patient Centered Practice, practice management, Front Desk Tips, communication, Refreshing, Front Office, Scripts, Financial Policy

Last week I compared your medical practice with a day spa to introduce an idea. The idea is that medical practices make an extra effort to connect with patients early to prevent issues later. If you haven’t read that post you can here. I’m expanding on the idea in this post.

Topics: patient retention, Patient Balances, Patient Relations, Patient Engagement, Patient Collections, Patient Payments, Patient Payment Policies, Patient Eligibility, Patient Centered Care, practice management, Front Desk Tips, Front Office

 

Picture your day at the Spa. How does the staff at your favorite day spa make you feel special, or help you feel renewed?

Topics: healthcare payments, medical practice management, New Healthcare Consumer, Medical Office Administration, practice management, Front Desk Tips, Medical Billing, Front Office