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Patient Payments Blog

Walk Next Door To Learn More

Posted by Jim Turner

Sep 5, 2018 8:33:00 AM

Ever wonder what other practices are doing better? Doesn’t it seem that some practices are just easier to run than yours? That maybe they’ve found some secrets you haven’t discovered? How can you find out if there’s something out there that would make your practice better?

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Topics: medical practice management, Medical Office Administration, practice management, Front Desk Tips, Refreshing, communication, growth, Stress, change, Ideas

Best Practices: How To Use Last Week’s Financial Intake Form  

Posted by Jim Turner

Jan 11, 2018 8:37:00 AM

We had a great response to last week’s posting of the free financial intake form. This week let’s explore the best ways to use it.

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Topics: Front Office, Front Desk Tips, Financial Policy, Payments

Front Office Fails And How To Fix Them

Posted by Jim Turner

Nov 28, 2017 8:37:00 AM

Do your patients love the doctor but hate to deal with the front desk staff? Many practices make the mistake of putting the employee with the most seniority (or fewest back office skills) at the front desk, regardless of their people skills. Patient satisfaction and retention can be permanently damaged when the wrong person or people occupy your front desk.

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Topics: Front Desk Tips, Front Office, Medical Office Administration, medical practice management, Patient Centered Practice, New Healthcare Consumer, healthcare payments, Patient Centered Care, Patient Engagement, Patient Payments, patient retention

Printable Graphic: 5 Essential Payment Questions

Posted by Jim Turner

Oct 3, 2017 8:47:00 AM

As a follow-up to last weeks video we have created a printable graphic with the five essential questions for securing on-time patient payments. We know how important it is to ask the right questions at the right time. Staff members often get stuck when discussing payment with patients. This graphic will give them a place to start and a way to ensure that payment will be made in a timely fashion. 

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Topics: Credit Card On File, Patient Balances, Patient Centered Care, Patient Collections, Patient Engagement, Patient Payment Solutions, Front Desk Tips, Front Office

A Short Video On Patient Payment Discussions

Posted by Jim Turner

Sep 26, 2017 8:23:00 AM

Ever asked yourself, "What if I knew exactly what to say when talking to a patient about payment? Here's a short video to get you started. Look for more in weeks to come. Enjoy!

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Topics: Patient Balances, Patient Centered Care, Patient Collections, Front Desk Tips, Front Office, medical practice management, practice management, Payments, healthcare payments

Patients Are Still Surprised By Your Bill: A Few Hints to Take the Surprise Out

Posted by Jim Turner

Sep 7, 2017 8:37:00 AM


I read a lot of studies about payments, patient habits, practice management, and other related topics. No matter what the study or content of the article, one glaring fact keeps drawing my attention.

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Topics: Front Desk Tips, Front Office, Refreshing, Patient Centered Practice, medical practice management, practice management, Scripts, Financial Policy, communication

Scripts For A Softer Approach To Collecting Past Due Balances

Posted by Jim Turner

Aug 9, 2017 8:37:00 AM

This post is the ‘how to’ for last week’s post ‘One Call Collections For Past Due Balances’.

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Topics: Credit Card On File, Front Desk Tips, Back Office Tips, Patient Collections, Patient Collections Culture, Patient Centered Practice, healthcare payments, medical practice management, practice management

Front Desk Relief with Back End Results

Posted by Jim Turner

Feb 1, 2017 8:14:00 AM

Last week I compared your medical practice with a day spa to introduce an idea. The idea is that medical practices make an extra effort to connect with patients early to prevent issues later. If you haven’t read that post you can here. I’m expanding on the idea in this post.

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Topics: practice management, Patient Balances, Patient Payments, Patient Relations, patient retention, Patient Engagement, Patient Collections, Patient Eligibility, Patient Centered Care, Patient Payment Policies, Front Office, Front Desk Tips

Stop Collecting and Start Connecting: The Day Spa Approach

Posted by Jim Turner

Jan 24, 2017 8:13:00 AM


Picture your day at the Spa. How does the staff at your favorite day spa make you feel special, or help you feel renewed?

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Topics: Front Desk Tips, Front Office, Medical Billing, healthcare payments, New Healthcare Consumer, practice management, medical practice management, Medical Office Administration

The One Essential Quality Your Front Desk Staff Should Possess

Posted by Jim Turner

Jan 10, 2017 8:30:00 AM



I put doctor’s offices in the category of businesses I am compelled to visit somewhat against my will. I don’t enjoy seeing doctors or dentists but I recognize their value and appreciate their expertise. Other businesses I don’t enjoy are auto mechanics, insurance offices, CPA’s, attorneys, and the Post Office. All necessary evils as far as I’m concerned. For me, each of these businesses is unavoidable from time to time. Knowing that, I started thinking about which one I like visiting the most. Sort of a ‘lesser of all the evils’ pick. Which one is the least ‘cringy’ experience for me?

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Topics: Front Desk Tips, personnel, practice management, medical practice management, Hiring

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