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Patient Payments Blog

How To Make Self-Pay, Sure-Pay

Posted by Jim Turner

May 23, 2019 8:13:00 AM






Rental Cars

Gym Memberships



And a host of other businesses have one very important thing in common. They get paid.


I realize there are exceptions. Sometimes these businesses don’t get paid for services rendered. But that’s the point, they are exceptions, not the norm, and they certainly don’t have a high percentage of their bills go unpaid.



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Topics: Credit Card On File, Patient Payments, Patient Payment Technology

Easy Graphic: How Card-On-File Works To Reduce A/R

Posted by Easy Pay

Mar 7, 2019 8:37:00 AM

This week we revisit another graphic that helps explain how something as simple as getting a payment card-on-file can reduce outstanding receivables. Getting paid at EOB or having a payment plan already set will save your practice the hassle and costs of chasing the patient for payment. 

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Topics: Credit Card On File, Patient Payments

Easy Graphic: Reduce Patient Balances To 30 Days And Under

Posted by Easy Pay

Feb 28, 2019 8:53:00 AM

We've posted this graphic in the past but thought it would be a good reminder of how getting a card-on-file simplifies the patient payment process. Follow the two sides down and compare your office to them to get a feel for what you could accomplish. 

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Topics: Credit Card On File, Patient Payments

Credit Card-On-File Is The Best Way To Ensure Payment: Is It Worth The Risk?

Posted by Jim Turner

May 24, 2018 8:17:00 AM

Card-on-file and automated recurring payment plans require practices to obtain credit card information for later use. That causes some doctors pause.

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Topics: Credit Card On File, Healthcare Data Security

Free PDF DownLoad: Card-on-file Collections Scripts

Posted by Jim Turner

Feb 22, 2018 8:37:00 AM

Past due patients are hard to reach. Once you do you must make the best of the call. If you have a card-on-file system, you have the power to take control of the collections process in a patient friendly way. We have developed simple questions (scripts) to help you maximize every contact with past due patients. Download the PDF by clicking on the graphic. The link will take you to the download page. 


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Topics: healthcare payments, Patient Balances, Credit Card On File, accounts receivable, Payments, Back Office Tips, Scripts, Financial Policy

[Podcast] Practice of Therapy Interview

Posted by Jim Turner

Dec 12, 2017 8:28:00 AM

We had the privilege of being interviewed by Gordon Brewer of The Practice of Therapy. Gordon is a consultant to Psychotherapy and Counselling practices. He helps practices conduct their businesses in a profitable way and specializes in helping clinicians move into private practice. 

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Topics: Credit Card On File, Back Office Tips, Financial Policy

An Easy Graphic: What Actually Happens When You Get A Card-On-File?

Posted by Jim Turner

Oct 18, 2017 9:13:00 AM

So, what's the big deal about card-on-file? What magic happens if you start asking patients to give you a credit or debit card to place on file? We've created a simple graphic to show you. 

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Topics: medical practice management, Credit Card On File, Patient Centered Practice, Healthcare Reimbursements, New Healthcare Consumer, Medical Office Administration, Medical Billing

Printable Graphic: 5 Essential Payment Questions

Posted by Jim Turner

Oct 3, 2017 8:47:00 AM

As a follow-up to last weeks video we have created a printable graphic with the five essential questions for securing on-time patient payments. We know how important it is to ask the right questions at the right time. Staff members often get stuck when discussing payment with patients. This graphic will give them a place to start and a way to ensure that payment will be made in a timely fashion. 

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Topics: Patient Balances, Credit Card On File, Patient Engagement, Patient Payment Solutions, Patient Collections, Patient Centered Care, Front Desk Tips, Front Office

77% of Practices Take Risks With Patient Payments

Posted by Jim Turner

Sep 12, 2017 8:43:00 AM



When we talk of risk, one of the first things that often comes to mind is skydiving. The reality is that there's a 0.3% rate of injury for every 1,000 jumps. That could mean anything from a minor scratch to a life threatening injury. The truth is that you are taking more risk on your daily commute. The average driver is more likely to be involved in a fatal car crash than the average sky diver is to get injured. In a similar way, practices think they are taking risks if they talk to their patients about money when, in fact, they are taking a larger risk by not talking to them. 

In the same survey I linked to last week (https://revcycleintelligence.com/news/36-of-providers-never-address-patient-financial-responsibility) is a little reported survey statistic. Only 23% of practices ALWAYS discuss payment with their patients. That means the remaining 77% sometimes or never discuss payment. That’s quite a risk.

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Topics: Patient Balances, Credit Card On File, Patient Collections, Patient Centered Practice, Financial Policy

Scripts For A Softer Approach To Collecting Past Due Balances

Posted by Jim Turner

Aug 9, 2017 8:37:00 AM

This post is the ‘how to’ for last week’s post ‘One Call Collections For Past Due Balances’.

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Topics: healthcare payments, medical practice management, Credit Card On File, Patient Collections, Patient Centered Practice, Patient Collections Culture, practice management, Front Desk Tips, Back Office Tips

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