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Patient Payments Blog

What Causes Your Patients The Most Stress? And The First Step To Relieving It.

Posted by Jim Turner

Mar 15, 2018 8:37:00 AM

For some of your patients it’s their health, that’s why they are your patients. But for up to 75% of your patients it’s MONEY.

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Topics: Ideas, Stress, accounts receivable, communication, practice management, Patient Centered Care

Free PDF DownLoad: Card-on-file Collections Scripts

Posted by Jim Turner

Feb 22, 2018 8:37:00 AM

Past due patients are hard to reach. Once you do you must make the best of the call. If you have a card-on-file system, you have the power to take control of the collections process in a patient friendly way. We have developed simple questions (scripts) to help you maximize every contact with past due patients. Download the PDF by clicking on the graphic. The link will take you to the download page. 


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Topics: Financial Policy, Scripts, Back Office Tips, accounts receivable, Payments, healthcare payments, Patient Balances, Credit Card On File

Four Reasons Your Patient Receivables Are Aging

Posted by Jim Turner

May 23, 2017 8:37:00 AM


There are really only four reasons your patient receivables are aging. Three really - because two of the reasons are the same – just the timing is different. If there are any others…okay, I just thought of one more. There are four reasons your patient receivables are aging.

Fact is, you can address each of them and get your aging under control. You could come close to eliminating aging altogether if you got serious…but seriously…who wants to be serious!

Please don’t take the wording of the reasons as accusatory. Unless of course you are guilty and should be accused. In that case, please don’t curse the messenger. I simply observe practices and how they work and why things happen the way they do. I’m not your judge. But if it were my money at risk and these reasons were true of how you were running my practice – I’m certain we would be having a different conversation.

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Topics: Patient Payment Policies, Patient Payment Solutions, Patient Payments, healthcare payments, medical practice management, practice management, accounts receivable, aging

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