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Patient Payments Blog

Jim Turner

Jim Turner is the Vice President of Business Development at Easy Pay Solutions. He has over 20 years experience working with medical practices improve cash flow.

Recent Posts

Asking To Be Paid Shouldn’t Be Painful

Posted by Jim Turner

Apr 18, 2019 8:47:00 AM

In the past two years I’ve personally employed the services of architects, structural engineers, attorneys, auto mechanics, accountants, and other highly trained professionals. All of whom have skills and training that enabled me to do things I cannot do. NONE of these professionals had any problem asking me to pay them. In fact, I didn’t get to enjoy the outcome of their work UNTIL I had paid them.

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Topics: medical practice management, practice management, Payments

What You Are Up Against

Posted by Jim Turner

Apr 4, 2019 8:27:00 AM

As if your job was not hard enough, there are organizations, writers, and public service companies out there that are constantly telling patients not to pay their bills. They might argue that they are only trying to help patients pay the correct amount. But human nature tells me that when people read articles that give them a way to delay or get out of paying something they don’t want to pay - they will take it.

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Topics: Patient Billing Compliance, Past Due, Payments, Financial Policy

Take It From An Expert...

Posted by Jim Turner

Mar 28, 2019 8:33:00 AM

I just returned from a conference of experts and consultants to healthcare practices. People who spend their careers helping practices get better at helping patients and maximizing the benefits of doing so. I couldn’t help but be impressed by the depth of knowledge they have and their willingness to share it. It started me wondering.

 

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Topics: Medical Office Administration, practice management, change, Ideas

Handling Change In The Office

Posted by Jim Turner

Mar 14, 2019 8:37:00 AM

Someone once said something like this, ‘The only thing you can count on never to change is that everything is going to change.’ I think that’s true especially in a medical practice. There’s a constant tug of war in nearly every area. 

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Topics: Medical Office Administration, practice management, change

Cashflow Hacks To Increase Your Bank Balance

Posted by Jim Turner

Feb 21, 2019 8:38:00 AM

Practices often struggle to keep cashflow even and bank account balances topped off. The business side of healthcare provides constant challenges to cashflow. Claim denials, increasing patient A/R, increasing costs for supplies, labor, and leases all add to the cash crunch.

 

 

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Topics: medical practice management, practice management, Front Office, Cashflow

The Incredible Difficulty Of Your Job

Posted by Jim Turner

Feb 14, 2019 8:47:00 AM

 

I’m at HIMSS 2019 in Orlando this week and I’m overwhelmed. The showcase of vendors alone is nearly a mile long - under roof. It’s a carnival of ideas, solutions, and promises. There’s enough signage here to make New York and Tokyo look like a roadside farmer’s market in comparison.

 

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Topics: Thank You, HIMSS 2019

Third Party Billers and RCM Companies Can Save Time and Lower Risk

Posted by Jim Turner

Jan 31, 2019 8:34:00 AM

Are you creating more work and added risk for your staff and the practices you serve? 

 

I’ve worked with billing and RCM companies who were unaware they could save many man-hours by streamlining the payments they accept from patients. I’ve also had many discussions over the years to find that both billing/RCM companies and practices engage in some very risky behavior when it comes to patient payments.

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Topics: Patient Payment Technology, RCM Technology, third party billing

2019 Deductible Season Is Here

Posted by Jim Turner

Jan 10, 2019 8:57:00 AM

Deductibles have reset and patients will be paying your bills out of pocket for the next few months. Do you have a good way to ensure they’ll pay on time?

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Topics: accounts receivable, change, Ideas, Financial Policy

FREE Graphic: New Study: Same Story For Patient Preferences

Posted by Jim Turner

Dec 6, 2018 8:37:00 AM

A new study hot-off-the-press makes the same conclusion I’ve seen studies make for the last ten years. The percentages are a little higher but the trend continues. Patients don’t like phone calls concerning their balances. They prefer anything BUT a phone call. Consider this key finding from the study:

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Topics: Patient Balances, Patient Centered Care, practice management, Patient Satisfaction

What Can You Accomplish By Year’s End? Simplify To Succeed.

Posted by Jim Turner

Nov 30, 2018 8:27:00 AM

Are you feeling it yet? The annual drop in productivity and rise in stress? All the things you had on your list to accomplish this year are now compressed into the last month because you were just too busy with the day to day to get to them. On top of that you are battling with your staff’s lack of motivation due to the holidays. You feel the pressure to get some things checked off your list but just don’t see how you will manage to pull it off.

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Topics: practice management, Stress, year end

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