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Patient Payments Blog

Getting Your Patients To Use Online Payment Portals

Posted by Jim Turner

Jun 6, 2019 8:03:00 AM

So you’ve got an online payment portal. Now it’s time to sit back and watch the payments fly in. As soon as that URL went live I bet patients were on their phones, iPads, laptops, and desktops eager to pay their bills. And you are there with a cheeky grin on your face, the hero of the medical office.

 

Right?

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Topics: Patient Payment Technology, Patient Experience

Sometimes You Just Have To Laugh

Posted by Easy Pay

May 30, 2019 7:47:00 AM

Healthcare is often complex, frustrating, emotionally draining, and stressful. Sometimes it pays to take a step back and simply laugh at it.

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Topics: Payments, Patient Experience

How To Make Self-Pay, Sure-Pay

Posted by Jim Turner

May 23, 2019 8:13:00 AM

 

Netflix

Spotify

iCloud

Hotels

Rental Cars

Gym Memberships

 

 

And a host of other businesses have one very important thing in common. They get paid.

 

I realize there are exceptions. Sometimes these businesses don’t get paid for services rendered. But that’s the point, they are exceptions, not the norm, and they certainly don’t have a high percentage of their bills go unpaid.

 

Why?

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Topics: Credit Card On File, Patient Payments, Patient Payment Technology

Who Decides Payment Plan Terms: You, or Your Patient?

Posted by Jim Turner

May 9, 2019 7:17:00 AM

I’ve talked to hundreds, perhaps thousands of practice managers, billing managers, and finance executives in the thirteen years I’ve been in the healthcare payments industry. One of the questions I usually bring up is, ‘Who sets your payment plan policy?’

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Topics: Patient Payment Technology, Payments, Payment Plans

Popular Remix: 5 Essential Payment Scripts

Posted by Jim Turner

May 2, 2019 8:07:00 AM

Our most popular graphics, in fact, our most popular posts are about scripting. Knowing what to say and when to say it is essential to collecting from patients. We published this graphic a couple of years ago and thought it was worth a revisit. 

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Topics: Patient Balances, Patient Engagement, Patient Payment Solutions, Patient Collections, Patient Centered Care, Front Desk Tips, Front Office

Healthcare Consumerism: What is it and why should you care?

Posted by Jim Turner

Apr 25, 2019 8:41:00 AM

A lot is being written and discussed about Healthcare Consumerism. With the likes of Apple, Amazon, Walmart, Google, and others entering the healthcare market, the sparks of discussion are becoming a bonfire. And that spells difficulty for an industry that moves as deliberately as healthcare.

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Topics: New Healthcare Consumer, Patient Satisfaction, Patient Experience, Retail Healthcare

Asking To Be Paid Shouldn’t Be Painful

Posted by Jim Turner

Apr 18, 2019 8:47:00 AM

In the past two years I’ve personally employed the services of architects, structural engineers, attorneys, auto mechanics, accountants, and other highly trained professionals. All of whom have skills and training that enabled me to do things I cannot do. NONE of these professionals had any problem asking me to pay them. In fact, I didn’t get to enjoy the outcome of their work UNTIL I had paid them.

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Topics: medical practice management, practice management, Payments

What You Are Up Against

Posted by Jim Turner

Apr 4, 2019 8:27:00 AM

As if your job was not hard enough, there are organizations, writers, and public service companies out there that are constantly telling patients not to pay their bills. They might argue that they are only trying to help patients pay the correct amount. But human nature tells me that when people read articles that give them a way to delay or get out of paying something they don’t want to pay - they will take it.

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Topics: Patient Billing Compliance, Past Due, Payments, Financial Policy

Take It From An Expert...

Posted by Jim Turner

Mar 28, 2019 8:33:00 AM

I just returned from a conference of experts and consultants to healthcare practices. People who spend their careers helping practices get better at helping patients and maximizing the benefits of doing so. I couldn’t help but be impressed by the depth of knowledge they have and their willingness to share it. It started me wondering.

 

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Topics: Medical Office Administration, practice management, change, Ideas

Handling Change In The Office

Posted by Jim Turner

Mar 14, 2019 8:37:00 AM

Someone once said something like this, ‘The only thing you can count on never to change is that everything is going to change.’ I think that’s true especially in a medical practice. There’s a constant tug of war in nearly every area. 

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Topics: Medical Office Administration, practice management, change

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