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Patient Payments Blog

Partnerships To Benefit Your Practice

Posted by Easy Pay

Aug 2, 2018 8:03:00 AM

No healthcare practice is an island. Every medical office must have a network of partnerships, business relationships, vendors, and other integrations in order to be successful. Medicine is simply too complex to try to go it alone.

 

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Topics: practice management, Ideas, Features, estatements

The Power Of A Question Rightly Asked.

Posted by Jim Turner

Jul 26, 2018 9:28:00 AM

Questions rightly asked are powerful. They can help another person know they are welcomed. That their opinions are valued. That their experiences are valid.

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Topics: practice management, communication, office communication, Decisions

Script for Setting Appointments and Securing Payments

Posted by Jim Turner

Jul 19, 2018 8:27:00 AM

What is the best time for securing payment for treatment? It’s when you set the appointment.

If you are serious about your patients paying you after treatment, securing appointments with a card-on-file is the single best way to get it done.

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Topics: Payments, Scripts, Scheduling

Why Are You Making All Those Decisions?

Posted by Jim Turner

Jul 12, 2018 8:52:00 AM

Funny thing about ‘get it done’ kinda people. They often don’t trust others to get things done. Or, in their opinion, not as well or as fast as those things should be done.

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Topics: Medical Office Administration, practice management, Stress, change, Ideas, Decisions

Helping Your Doctor Make Hard Business Decisions

Posted by Jim Turner

Jun 28, 2018 9:01:00 AM

 Any practice that receives income, adheres to a budget, has employees, purchases supplies, carries insurance coverage, and generally does all the things a business does to stay viable - will at many times be forced to make difficult business decisions.

 

When these times come, doctors often find themselves unprepared. They trained to be great doctors, not necessarily great businessmen. They often struggle with making good business calls, especially if they perceive the change will negatively affect their patients. That’s where you, as a trusted administrator/advisor/employee come in.

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Topics: practice management, Stress, change, Ideas, Decisions

Your Dream Job And How To Start Creating It.

Posted by Jim Turner

Jun 21, 2018 9:13:00 AM

The world is full of paper shufflers and screen surfers but severely lacking in devoted professionals. 

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Topics: Create your dream job, dream job, think, improve

Patients Expect More: Upgrade To Stay On Top

Posted by Jim Turner

Jun 7, 2018 8:47:00 AM

We live in a world of apps and auto bill pay. Want a coffee? Order and pay for it on your app, walk in and it’s waiting for you with no further interaction. Not good at remembering to pay your water bill? Don’t like paper bills and writing checks? Set up an auto-pay and forget it. What about mortgage, car, insurance, cable, Netflix, or a thousand other things? A vast percentage of Americans chose to make all these payments automatically.

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Topics: Medical Office Administration, practice management, Medical Billing, invoicing, Payments, Financial Policy, estatements

Credit Card-On-File Is The Best Way To Ensure Payment: Is It Worth The Risk?

Posted by Jim Turner

May 24, 2018 8:17:00 AM

Card-on-file and automated recurring payment plans require practices to obtain credit card information for later use. That causes some doctors pause.

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Topics: Credit Card On File, Healthcare Data Security

The Elusive Push For Price Transparency In Healthcare: 3 Ways To Make A Start

Posted by Jim Turner

May 10, 2018 8:27:00 AM

Human bodies are complex. Human minds are complex. If you are working on either, you will encounter surprises. The unexpected is the norm. As hard as you try to provide pricing your patients can understand, there are always variables. Complications, new discoveries from the lab or the exam, additional and unanticipated materials were needed, or a hundred other potential issues can arise. These tend to fight against pricing transparency.

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Topics: Financial Policy, Pricing Transparency, Fees

Retirement Math For Doctors

Posted by Jim Turner

Apr 26, 2018 8:37:00 AM

Doctors spend a decade (some more, some less) learning to be doctors. They may spend another decade (or more) paying off the loans they took out to learn to become doctors. The investment they make to become doctors is in truth, a life investment. For most, everything in their life revolves around patients and how better to treat them. In return, they often treat patients who will never pay them for their work. That’s tragic, and avoidable.

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Topics: Patient Payment Policies, practice management, Lost Revenue, physician vacation, Doctor Retirement, Physician Retirement

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