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Patient Payments Blog

Payment Plans Save Lives

Posted by Jim Turner

Aug 8, 2019 8:27:00 AM

My title sounds far fetched, doesn’t it? It’s over-the-top and a bit ‘National Enquirer’.  A little ridiculous to think that a payment plan could save someone’s life. But it actually relates to a true story.

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Topics: Patient Satisfaction, Payment Plans, Patient Experience

Please and Thank You: Simple Words That Boost Patient Satisfaction

Posted by Jim Turner

Aug 1, 2019 8:27:00 AM

Have you seen the recent stories about Chick-Fil-A? Not the ones that bash them for their stands on hot button issues. But the ones that report they are America’s favorite fast food restaurant? And the ones that talk about how they train their employees? 

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Topics: patient retention, Patient Centered Care, Ideas, improvement

Whom Do You Admire? Learn From Them.

Posted by Jim Turner

Jul 25, 2019 8:23:00 AM

I read a lot of advice. I hear even more advice from colleagues, friends, and family. Much of it ends up in the waste bin that I’m sure exists somewhere in the back of my mind. Heaven forbid that anyone go there and start rummaging around! Some of the advice stays in the front of my mind though. Somehow it sticks.

 

The advice that tends to stick, and work for me, comes from people I admire. And I usually admire people who are pursuing excellence with some success. I think, or at least believe, they have discovered some principles that make their lives, jobs, relationships easier or more effective; so I pay attention.

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Topics: change, improvement

Why Do We Write This Blog?

Posted by Jim Turner

Jul 18, 2019 8:27:00 AM

Aside from the obvious reason of introducing our company and products to you and anyone who happens upon this blog, we have a passion for a wider message. We believe that healthcare professionals deserve to be let in on a great secret. It’s a secret that has massive benefits for the financial health of their practices, and by extension, themselves.

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Topics: Patient Balances, Credit Card On File, Patient Payment Solutions, Patient Collections

This Was Our Very First Blog Post - Still True Today

Posted by Easy Pay

Jul 11, 2019 8:12:00 AM

Let's spin the clock back to 2015. We had just created our new website with our new blog. The post below was our first post. We've been singing the same song since Easy Pay was founded in 1996. It may all sound familiar but it still works - if you'll only try it! 


What are your current medical billing solutions? Do you have any? What you do have are unpaid patient balances that you don’t want to carry over into the next year. The solution: strengthening your billing solutions now to avoid a 20% decrease in payments next year.

That’s right. We said it. You could be running the risk of a 20% salary decrease in 2015 if you don’t become more proactive about collecting from patients. Here are some ways you can improve your billing strategies and see a 20% raise instead.

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Topics: Patient Balances, Credit Card On File

New Statistics, Same Old Results

Posted by Jim Turner

Jun 27, 2019 8:49:00 AM

The pressure on medical offices to collect money from the patient continues to build with the latest news from Trans Union. It seems that patient out-of-pocket costs have increased by double digits for yet another year.

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Topics: patient retention, Patient Relations, Patient Collections

Getting Your Patients To Use Online Payment Portals

Posted by Jim Turner

Jun 6, 2019 8:03:00 AM

So you’ve got an online payment portal. Now it’s time to sit back and watch the payments fly in. As soon as that URL went live I bet patients were on their phones, iPads, laptops, and desktops eager to pay their bills. And you are there with a cheeky grin on your face, the hero of the medical office.

 

Right?

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Topics: Patient Payment Technology, Patient Experience

Sometimes You Just Have To Laugh

Posted by Easy Pay

May 30, 2019 7:47:00 AM

Healthcare is often complex, frustrating, emotionally draining, and stressful. Sometimes it pays to take a step back and simply laugh at it.

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Topics: Payments, Patient Experience

How To Make Self-Pay, Sure-Pay

Posted by Jim Turner

May 23, 2019 8:13:00 AM

 

Netflix

Spotify

iCloud

Hotels

Rental Cars

Gym Memberships

 

 

And a host of other businesses have one very important thing in common. They get paid.

 

I realize there are exceptions. Sometimes these businesses don’t get paid for services rendered. But that’s the point, they are exceptions, not the norm, and they certainly don’t have a high percentage of their bills go unpaid.

 

Why?

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Topics: Credit Card On File, Patient Payments, Patient Payment Technology

Who Decides Payment Plan Terms: You, or Your Patient?

Posted by Jim Turner

May 9, 2019 7:17:00 AM

I’ve talked to hundreds, perhaps thousands of practice managers, billing managers, and finance executives in the thirteen years I’ve been in the healthcare payments industry. One of the questions I usually bring up is, ‘Who sets your payment plan policy?’

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Topics: Patient Payment Technology, Payments, Payment Plans

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