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Patient Payments Blog

How To Take Control When You Have a High Responsibility, Low Authority Job

Posted by Jim Turner

Aug 15, 2017 8:27:00 AM

Many jobs in healthcare, especially administrative jobs, require huge workloads, expertise, and the ability to make quick decisions. You probably have what it takes, do you get to use it?

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Topics: medical practice management, Medical Office Administration, practice management, Stress, change

Scripts For A Softer Approach To Collecting Past Due Balances

Posted by Jim Turner

Aug 9, 2017 8:37:00 AM

This post is the ‘how to’ for last week’s post ‘One Call Collections For Past Due Balances’.

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Topics: healthcare payments, medical practice management, Credit Card On File, Patient Collections, Patient Centered Practice, Patient Collections Culture, practice management, Front Desk Tips, Back Office Tips

One Call Collections for Past Due Balances

Posted by Jim Turner

Aug 1, 2017 9:37:00 AM

 Collecting past due balances just got easier. The old way of collecting was an intense amount of work. It looked something like this.

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Topics: healthcare payments, Patient Balances, Patient Collections, Medical Billing Solutions, Patient Payments, Patient Payment Policies, Patient Collections Culture, Past Due, Payments

The $1 Cure: Securing Payment At The Front Desk

Posted by Jim Turner

Jul 25, 2017 9:23:00 AM

 

When speaking to doctors and administrators about getting paid at EOB through the use of card-on-file, I often get asked how to enforce the policy. It’s a great question and is as simple as spending a dollar.

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Topics: Credit Card On File, High Deductible Challenge, Medical Billing Solutions, Medical Office Administration

What I Like About Collecting Past Due Bills [With Free Resources]

Posted by Jim Turner

Jul 19, 2017 8:22:00 AM

What do I like about collecting past due accounts?

Nothing.

Really, I can’t think of anything I like about the process of collecting on past due accounts. What about you? Ok, there’s that glimmer of satisfaction when you finally win the phone tag and excuse battle and get a payment in, no matter how small. But that glimmer fades quickly when you look back at your ‘still to collect’ list.

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Topics: medical practice management, Credit Card On File, Patient Collections, High Deductible Challenge, Patient Centered Practice, Patient Collections Culture, Medical Office Administration, Medical Billing, Free Offer

You Need A Vacation: How To Have A Worry-free Getaway

Posted by Jim Turner

Jul 11, 2017 8:37:00 AM

I once read a report that stated it takes at least a day to de-stress in order to enjoy a vacation and another day to sufficiently recover from a vacation to be ready to go back to work. That's two days that really aren't vacation days. How can you get those two days back?  Better yet, how can you have a worry-free getaway from the practice? 

If you really want to make the most of your time off you'll have to apply the same planning and management skills to your vacation as you do in your practice. I'm not talking about planning and managing your vacation time. I'm talking about planning the management of your practice while you are away. The tips below will help you prepare to be gone and ensure you don't find a train wreck when you get back. 

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Topics: medical practice management, Physician Burnout, Medical Office Administration, Personal Time, Relaxation, Refreshing, vacation, physician vacation, time off, administrator vacation

Four Questions That Could Stop Month-End Reporting Madness

Posted by Jim Turner

Jun 27, 2017 8:37:00 AM

Are you tied down to month-end reports? Do you find yourself dreading them? Does your family know that the end of the month means ordering pizza for dinner for three or four nights as you work late? Does your staff fear the month-end monster you become behind your locked office door as you toil in silent aggravation? Ready to put a stop to the month-end madness? 

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Topics: medical practice management, Medical Office Administration, practice management, Personal Time, Refreshing, office communication, reports, month end reports

Your Key To Year-End Success Starts In The Summer

Posted by Jim Turner

Jun 21, 2017 8:23:00 AM

Summer is disruptive in a lot of ways. Vacations, kids out of school, and the general desire to be outside can make meetings and project implementation almost impossible. If you find yourself fighting an uphill battle to make progress it might be time to change tactics.

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Topics: medical practice management, practice management

Your Credit Card Terminal Is A 1963 VW Beetle.

Posted by Jim Turner

Jun 13, 2017 8:13:00 AM

There it sits. Innocent, inconspicuous, quiet, and familiar. So familiar, in fact, that you probably haven't noticed how dangerous it's become. I don't mean dangerous in the sense that it's going to leap off the counter and attack. I mean dangerous in the way a 1963 Volkswagon Bug is dangerous compared to modern cars. It's nostalgia is so comfortable that one is tempted to keep it because it's so darn cute and reminiscent of a simpler time. Why would I want to upgrade something that works just fine and everyone knows how to drive?

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Topics: medical practice management, Credit Card On File, Cybersecurity, Patient Payment Solutions, Patient Payments, Patient Payment Technology, practice management

[Webinar] How To Overcome Your Fear Of Asking For Payment

Posted by Jim Turner

Jun 6, 2017 8:43:00 AM

What can we learn from a professional who owned his own primary care practice, has managed over 50,000 patient experiences, and coaches physicians and staff members every day? That was our question when we first met James Riviezzo of Practice On Your Terms. 

We soon learned that James has a knack for explaining some of the most complex issues in very simple terms. Beyond that, he has a gift for building easy to follow systems that help practices solve nagging problems.  

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Topics: Patient Balances, medical practice management, Patient Collections, Patient Centered Practice, practice management

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