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Patient Payments Blog

FREE Graphic: New Study: Same Story For Patient Preferences

Posted by Jim Turner

Dec 6, 2018 8:37:00 AM

A new study hot-off-the-press makes the same conclusion I’ve seen studies make for the last ten years. The percentages are a little higher but the trend continues. Patients don’t like phone calls concerning their balances. They prefer anything BUT a phone call. Consider this key finding from the study:

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Topics: Patient Satisfaction, practice management, Patient Centered Care, Patient Balances

What Can You Accomplish By Year’s End? Simplify To Succeed.

Posted by Jim Turner

Nov 30, 2018 8:27:00 AM

Are you feeling it yet? The annual drop in productivity and rise in stress? All the things you had on your list to accomplish this year are now compressed into the last month because you were just too busy with the day to day to get to them. On top of that you are battling with your staff’s lack of motivation due to the holidays. You feel the pressure to get some things checked off your list but just don’t see how you will manage to pull it off.

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Topics: Stress, practice management, year end

It's Impossible...

Posted by Easy Pay

Nov 21, 2018 12:42:29 PM

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Topics: Thank You

Protect Your Practice With Third Party Professional Audits

Posted by Jim Turner

Nov 15, 2018 8:39:00 AM

I know a few people in the practice audit business but none of them encouraged me to write this post, nor am I referring any of them to you. I’m writing this post because I follow healthcare news.

 

 

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Topics: Ideas, practice management, Medical Office Administration, Healthcare Consulting

The Most Powerful Patient Communication Tool You Probably Aren’t Using

Posted by Jim Turner

Oct 25, 2018 8:25:00 AM

 98% of text messages are read within 2 minutes of being received.

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Topics: Scheduling, estatements, Stress, communication, Patient Payment Technology, Patient Payments

Want Patients To Complete A Treatment Plan? Put Them On A Payment Plan

Posted by Jim Turner

Oct 11, 2018 9:26:00 AM

We’ve learned a lot in twenty years of providing payment services for practices. One very clear lesson is that patients tend to complete treatments that they are actively paying for.

 

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Topics: Treatment Plans, Payment Plans, Patient Payment Solutions, Patient Engagement

InfoGraphic: When Should You Offer The Payment Plan?

Posted by Jim Turner

Oct 4, 2018 8:17:00 AM

I recently had a very interesting meeting with a physical therapy office. We were discussing payment plans. Specifically, when the practice could implement one.

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Topics: Payments, Patient Payment Technology, Patient Payment Policies

How To Set A Payment Plan Policy

Posted by Jim Turner

Sep 20, 2018 8:27:00 AM

Payment plans are becoming a necessity in many healthcare practices. The treatments your patients need are simply too expensive, and their deductibles are too high for them to pay a large balance.

 

In order to collect the full amount of billed services while preventing past due A/R from climbing, payment plans are a good option. To make payment plans successful you’ll have to do a little planning yourself. Below are some simple steps that can help you develop an effective policy. 

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Topics: Payments, Financial Policy, practice management, Medical Office Administration

What Your Patients Worry About

Posted by Jim Turner

Sep 13, 2018 8:53:00 AM

 Worry is growing about the staggering costs of healthcare and unexpected medical bills. I read a study, column, or white paper on the topic at least once a month. The statistics just keep climbing.

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Topics: Fear, Missed appointments, Patient Satisfaction, Patient Centered Care, Patient Centered Practice, Patient Engagement

Walk Next Door To Learn More

Posted by Jim Turner

Sep 5, 2018 8:33:00 AM

Ever wonder what other practices are doing better? Doesn’t it seem that some practices are just easier to run than yours? That maybe they’ve found some secrets you haven’t discovered? How can you find out if there’s something out there that would make your practice better?

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Topics: medical practice management, Medical Office Administration, practice management, Front Desk Tips, Refreshing, communication, growth, Stress, change, Ideas

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