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Patient Payments Blog

Your Key To Year-End Success Starts In The Summer

Posted by Jim Turner

Jun 21, 2017 8:23:00 AM

Summer is disruptive in a lot of ways. Vacations, kids out of school, and the general desire to be outside can make meetings and project implementation almost impossible. If you find yourself fighting an uphill battle to make progress it might be time to change tactics.

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Topics: medical practice management, practice management

Your Credit Card Terminal Is A 1963 VW Beetle.

Posted by Jim Turner

Jun 13, 2017 8:13:00 AM

There it sits. Innocent, inconspicuous, quiet, and familiar. So familiar, in fact, that you probably haven't noticed how dangerous it's become. I don't mean dangerous in the sense that it's going to leap off the counter and attack. I mean dangerous in the way a 1963 Volkswagon Bug is dangerous compared to modern cars. It's nostalgia is so comfortable that one is tempted to keep it because it's so darn cute and reminiscent of a simpler time. Why would I want to upgrade something that works just fine and everyone knows how to drive?

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Topics: medical practice management, Credit Card On File, Cybersecurity, Patient Payment Solutions, Patient Payments, Patient Payment Technology, practice management

[Webinar] How To Overcome Your Fear Of Asking For Payment

Posted by Jim Turner

Jun 6, 2017 8:43:00 AM

What can we learn from a professional who owned his own primary care practice, has managed over 50,000 patient experiences, and coaches physicians and staff members every day? That was our question when we first met James Riviezzo of Practice On Your Terms. 

We soon learned that James has a knack for explaining some of the most complex issues in very simple terms. Beyond that, he has a gift for building easy to follow systems that help practices solve nagging problems.  

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Topics: Patient Balances, medical practice management, Patient Collections, Patient Centered Practice, practice management

10 Questions You Need To Get Right

Posted by Jim Turner

May 31, 2017 8:23:00 AM

I found myself in an unexpected dilemma recently. I've been doing this so long that I've forgotten how complex payment issues in healthcare have become. It used to be simple. As long as an office collected the co-payment they could expect the insurance to pay between 80 and 100 percent of the balance owing. The practice didn't have to pay much attention to the patient balances because they were small to non-existent. Not so any longer. 

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Topics: healthcare payments, medical practice management, Patient Payment Solutions, Patient Payments, Patient Payment Policies, practice management, Co-pay

Four Reasons Your Patient Receivables Are Aging

Posted by Jim Turner

May 23, 2017 8:37:00 AM

 

There are really only four reasons your patient receivables are aging. Three really - because two of the reasons are the same – just the timing is different. If there are any others…okay, I just thought of one more. There are four reasons your patient receivables are aging.

Fact is, you can address each of them and get your aging under control. You could come close to eliminating aging altogether if you got serious…but seriously…who wants to be serious!

Please don’t take the wording of the reasons as accusatory. Unless of course you are guilty and should be accused. In that case, please don’t curse the messenger. I simply observe practices and how they work and why things happen the way they do. I’m not your judge. But if it were my money at risk and these reasons were true of how you were running my practice – I’m certain we would be having a different conversation.

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Topics: healthcare payments, medical practice management, Patient Payment Solutions, Patient Payments, Patient Payment Policies, practice management, accounts receivable, aging

Co-Pays Are The Key To Collecting Everything

Posted by Jim Turner

May 17, 2017 8:23:00 AM

 

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Topics: medical practice management, Patient Collections, Healthcare Reimbursements, Patient Collections Culture, practice management, Co-pay

Buzzed Toddlers and Shaved Lions: What I Learned At Our Regional MGMA Conference

Posted by Jim Turner

May 9, 2017 8:37:00 AM

 

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Topics: medical practice management, Medical Office Administration, practice management

A Frustrated Administrators Story

Posted by Jim Turner

Apr 25, 2017 9:13:00 AM

Sometimes it's best for us to let our customers talk. In this case, one of our customers, Amy Rogers, administrator of Orthopaedics and Rheumatology of the North Shore had not one, but two publications ask her for her story. She implemented a mandatory Card-On-File program in 2015 - her results are worth noting! 

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Topics: healthcare payments, Patient Balances, medical practice management, Credit Card On File, Patient Collections, Patient Centered Practice, Healthcare Reimbursements, practice management

Warning - Your Patients Can't Read Your Policy

Posted by Jim Turner

Apr 18, 2017 8:37:00 AM

I did a quick statistical study using 20 different financial policies from a variety of healthcare practices. They included primary care, podiatry, hospital, radiology, sleep center, colorectal specialists, and others - a wide sample. What I found was shocking. 

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Topics: healthcare payments, medical practice management, Patient Payment Policies, practice management, communication

For You - A Free Financial Policy Template

Posted by Jim Turner

Apr 11, 2017 8:33:00 AM


You probably don't have time to review and rewrite your financial policy. If you did, you may not see the need, or worse, might not believe it would make any difference. Is there a way to be friendly and persuasive? Are there words to express the seriousness of going past due while remaining upbeat about the services you provide? Would it really be worth the time and effort?

 

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Topics: healthcare payments, Patient Balances, medical practice management, Patient Collections, Patient Centered Practice, Patient Payment Policies, Patient Collections Culture, practice management, communication

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